Customer Service Specialist II
Savannah, GA
System - Specialty Physician Revenue Cycle
Full Time - Other
Req #: PR21585-14841
Position Summary
Follows established policies and procedures while performing a wide variety of individual tasks relating to customer service for the oncology service line. Main function is to respond promptly to customer inquiries by telephone, electronically, or face to face. Position is required to handle patient advocate calls. Responsible for patient account communications. Will work closely with the EDI, insurance collection, pre-certification, and revenue cycle support teams. Will assist in vendor coordination.
Education
High School Diploma of Business - Preferred
Experience
2-3 Years Hospital Patient Accounts - Required
A minimum of one or two years of clerical experience utilizing knowledge of office procedures, organizational and computer skills is required. Provides support to outside vendors.
Prior experience working in a medical setting and diverse population is desired.
Prior customer service experience is preferred.
License & Certification
None Required
Core Job Functions
Resolves patient account problems in a positive manner within established timeframes. Provides feedback to the caller with established timeframes. Documents all actions taken.
Keeps abreast of Health System services in order to provide correct, current information. Refers callers to the appropriate party if unable to provide the information.
Assures there is proper authorization to release PHI (Personal Health Information). Provides patients with requested itemized bills within established timeframes.
Mails Financial Assistance applications in a timely manner. Correctly answers questions about the Financial Assistance Program. Assists patients in the completion of the application.
Savannah, GA
System - Specialty Physician Revenue Cycle
Full Time - Other
Req #: PR21585-14841
Position Summary
Follows established policies and procedures while performing a wide variety of individual tasks relating to customer service for the oncology service line. Main function is to respond promptly to customer inquiries by telephone, electronically, or face to face. Position is required to handle patient advocate calls. Responsible for patient account communications. Will work closely with the EDI, insurance collection, pre-certification, and revenue cycle support teams. Will assist in vendor coordination.
Education
High School Diploma of Business - Preferred
Experience
2-3 Years Hospital Patient Accounts - Required
A minimum of one or two years of clerical experience utilizing knowledge of office procedures, organizational and computer skills is required. Provides support to outside vendors.
Prior experience working in a medical setting and diverse population is desired.
Prior customer service experience is preferred.
License & Certification
None Required
Core Job Functions
Resolves patient account problems in a positive manner within established timeframes. Provides feedback to the caller with established timeframes. Documents all actions taken.
Keeps abreast of Health System services in order to provide correct, current information. Refers callers to the appropriate party if unable to provide the information.
Assures there is proper authorization to release PHI (Personal Health Information). Provides patients with requested itemized bills within established timeframes.
Mails Financial Assistance applications in a timely manner. Correctly answers questions about the Financial Assistance Program. Assists patients in the completion of the application.
Job ID: 480498759
Originally Posted on: 6/9/2025
Want to find more Hospitality Service opportunities?
Check out the 242,628 verified Hospitality Service jobs on iHireHospitalityServices
Similar Jobs
Sign Up for Job Alerts
