Front Desk Agent

Front Desk Agent

Job Details

Job Location

Killington, VT

Job Category

Lodging

Description

Compensation and Benefits:

Compensation: Starting wage $19.00, adjusted based on experience

Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

The Killington Grand Hotel Front Desk Agents create the first impression of the hotel and resort and perform daily activities of the front desk with a genuine willingness to serve guests by providing accurate and courteous information.

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Be happy and friendly, have an honest desire to help others

Making our guests experience positive and memorable

Functioning in a fast-paced environment with multi-tasking

Dedicated to familiarization with all products and services offered and assist guests with questions or challenges

Contribute to the overall success of our team and represent the values we strive to achieve

Be a good teammate

Welcome guests, check them in/out, distribute room keys, assist with inquiries regarding charges

Take payment from customers

Assist guests with reservations when applicable or refer a guest to the proper source/destination

Respond to guests' challenges in a friendly, timely manner

Explain hotel, resort, local amenities, and attractions to guests

Communicate to guests and staff members in a clear and concise manner

Be on time and dressed in the appropriate uniform ready to work

Follow all safety guidelines and participate in daily/weekly/monthly safety briefings

Perform other tasks as assigned

Qualifications

Required Knowledge, Skills, and Abilities:

Computer experience

Customer service experience

Strong organizational skills

Ability to learn quickly

Ability to multi-task

Ability to understand and carry out oral and written instructions and request clarification when needed

Strong interpersonal skills

Ability to work as part of a team

Additional Knowledge, Skills, and Abilities Desired:

Experience with Springer-Miller PMS

Experience with Inntopia

Experience with RTP Ticketing

Word and Excel proficiency

Hotel experience is preferred but not required