Central Reservation Agent - Part Time - Palace

Central Reservation Agent- Part Time- Palace

**SCHEDULE:**

Part Time

**LOCATION:**

Las Vegas, NV

**SALARY:**

Will discuss with applicant

**MINIMUM/PREFERRED REQUIREMENTS**:

- Minimum 6 months work experience in a customer service position, preferably within the hospitality industry.

- Assist our VIP Guests with requests for room reservations, event reservations and special room blocks as requested.

- Input all required information into the Casino Tracking system to ensure Guests are appropriately coded to events.

- Excellent oral communication skills, strong interpersonal skills and professional behavior to effectively handle all issues, which may be sensitive in nature.

- Ability to communicate and listen effectively with Guests, Team Members and Management.

**JOB RESPONSIBILITIES/DUTIES**:

- Serve as a vital link between Room reservations, the Casino department and the Sales department at the individual properties.

- Answer all incoming calls to the Casino/Group/Wholesale phone lines from outside or within the company.

- Position duties encompass all aspects of great Guest service when assisting both our internal and external Guests with incoming calls, and inquiries regarding rooms, group masters, and Casino information.

- Perform responsibilities in accordance with all Company standards, policies and procedures.