Host / Hostess
- The Ballantyne, a Luxury Collection Hotel
- Charlotte, North Carolina
- Full Time
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Host / Hostess
The Ballantyne, a Luxury Collection Hotel
10000 Ballantyne Commons Parkway
Charlotte, NC 28277
244 Room Hotel
Managed By Northwood Hospitality
Compensation: $14.00 per hour, Full-Time
Job Description
Job Description
Restaurant Host
Department: Food & Beverage
Reports To: Restaurant Manager
Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.
Job Overview:
As a Restaurant Host, you will be the first point of contact for our guests, setting the tone for their dining experience. Your role is crucial in ensuring smooth operations and creating a welcoming atmosphere.
Responsibilities:
Guest Service:
o Greet guests warmly and professionally upon arrival.
o Seat guests promptly and efficiently, considering their preferences and party size.
o Manage wait times and inform guests of estimated wait times.
o Answer guest inquiries and address concerns promptly.
o Assist with special requests and dietary restrictions.
Reservations:
o Manage reservations and maintain accurate records.
o Confirm reservations and update the reservation system.
o Handle cancellations and modifications efficiently.
Restaurant Operations:
o Monitor restaurant capacity and seating arrangements.
o Assist with table setups and resets.
o Maintain cleanliness and organization of the host stand and waiting area.
o Coordinate with the waitstaff to ensure smooth service.
Additional Duties:
o Assist with other restaurant duties as needed, such as bussing tables or food running.
o Adhere to all hotel policies and procedures.
Qualifications:
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Strong organizational and time management skills.
Positive and outgoing personality.
Basic computer skills and knowledge of reservation systems.
Previous experience in a restaurant or hospitality setting is preferred.
Perks & Benefits:
Medical, Dental, Vision
Hotel Discounts
Paid Time Off
Employee Assistance program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Posted June 9, 2025
12
The Ballantyne, a Luxury Collection Hotel
The Ballantyne, a Luxury Collection Hotel
Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.
The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.
Toggle navigation
Espanol Francais
Employer Login
Browse Jobs
Post a Job
Log In or Join
Search 8,509 current hospitality jobs
what
where
Host / Hostess
The Ballantyne, a Luxury Collection Hotel
10000 Ballantyne Commons Parkway
Charlotte, NC 28277
244 Room Hotel
Managed By Northwood Hospitality
Compensation: $14.00 per hour, Full-Time
Job Description
Job Description
Restaurant Host
Department: Food & Beverage
Reports To: Restaurant Manager
Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.
Job Overview:
As a Restaurant Host, you will be the first point of contact for our guests, setting the tone for their dining experience. Your role is crucial in ensuring smooth operations and creating a welcoming atmosphere.
Responsibilities:
Guest Service:
o Greet guests warmly and professionally upon arrival.
o Seat guests promptly and efficiently, considering their preferences and party size.
o Manage wait times and inform guests of estimated wait times.
o Answer guest inquiries and address concerns promptly.
o Assist with special requests and dietary restrictions.
Reservations:
o Manage reservations and maintain accurate records.
o Confirm reservations and update the reservation system.
o Handle cancellations and modifications efficiently.
Restaurant Operations:
o Monitor restaurant capacity and seating arrangements.
o Assist with table setups and resets.
o Maintain cleanliness and organization of the host stand and waiting area.
o Coordinate with the waitstaff to ensure smooth service.
Additional Duties:
o Assist with other restaurant duties as needed, such as bussing tables or food running.
o Adhere to all hotel policies and procedures.
Qualifications:
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Strong organizational and time management skills.
Positive and outgoing personality.
Basic computer skills and knowledge of reservation systems.
Previous experience in a restaurant or hospitality setting is preferred.
Perks & Benefits:
Medical, Dental, Vision
Hotel Discounts
Paid Time Off
Employee Assistance program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Posted June 9, 2025
12
The Ballantyne, a Luxury Collection Hotel
The Ballantyne, a Luxury Collection Hotel
Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.
The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.
Job ID: 480514917
Originally Posted on: 6/9/2025
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