Hotel Front Desk Associate

JOB SUMMARY:

Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.

Represents the hotel to the guests and visitors throughout all stages of the guest's stay. Assists guests making reservations at the hotel and restaurant(s), registers guests into the hotel, verifies guest's method of payment, follows established credit and credit card procedures, assigns rooms, provides room keys and accommodates special requests whenever possible.

Works closely with other departments of hotel and Casino in providing assistance to the guests and their requests, keeps room statuses updated, coordinates requests for housekeeping, maintenance and repair work and maintains guest room key storage and security.

Assists in sales and reservations of the hotel, restaurants, events and Casino operations, presents options and alternatives to guests and offers assistance in making choices. Knows the location, types and status of hotel rooms as well as activities and services of the property including the restaurants and Casino.

Performs cashiering tasks such as folio, bill and invoice settlement, posting, adjusting and refunding charges to the guest's folios, paid outs, collection of cash payments, refunds, deposits, and issuing of correct change.

(see attached Job Description for list of full job duties)

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to work flexible hours, varied schedules and at times, a six-day work week; to work under stress and with patience and tolerance as a means to maintain sufficient operational coverage.
• Knowledge of local community and local businesses and the ability to communicate this information to guests and visitors of the hotel and Casino.
• Excellent customer service relations, communications, and interpersonal skills both written and verbal.
• Proficient in the operation of computers, Microsoft Office Suite of products, calculators and point of sale systems.
• Ability to work directly with guests, customers and employees, providing information and assistance on a daily basis.
• Must establish and maintain cooperative, trustworthy, directional working relationships with other employees.
• Must be reliable and punctual.
• Must be able to work well under pressure while being detail oriented.
• Ability to follow through and accomplish goals.
• Ability to independently solve problems using good judgment and creativity.
• Ability to successfully pass background check and maintain Class III gaming license issued by the Port Gamble S'Klallam Tribal Gaming Agency.
• Ensure compliance with The Port Gamble S'Klallam Tribe of Indians-State of Washington Gaming Compact, Minimum Internal Controls, NlGC regulations, OSHA, local, state & federal Life Safety Codes, the NOO-Kayet and The Point Casino Policies and Procedures.

EDUCATION AND/OR EXPERIENCE:

• Education: High School diploma or GED required.
• Experience: Previous hotel-related experience desired however experience in other guest/customer related positions maybe substituted; must possess effective communication and organizational skills
• Language: Must be able to speak, read, write and understand the English language. Must be able to read reports, policy and procedures manuals, safety and technical instructions. Able to understand and respond to inquiries or complaints from others.
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

WORK SCHEDULE:

The hotel is open 24 hours a day, seven days a week year round. Although the leadership prefers to provide all staff with a regular set schedule, business demands and staff requests sometimes make it necessary to alter, change or rearrange schedules and shifts.