Beverage Server (Full-Time) - Multi Outlet

JOB SUMMARY:

Casino Beverage Servers are our Cheerleadersthey are positive, hard-working, gracious, fun; they are always rooting for the team and entertaining the fans.

The Casino Beverage Server fulfills the beverage and service needs of casino guests and provides a memorable and legendary experience.

JOB DUTIES:

• Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure.
• Provides friendly and fast beverage service to guests. Masters beverage technology systems to provide accurate and efficient service.
• Maintains an unwavering positive and friendly demeanor at all times in all circumstances.
• Builds relationships and loyalty with guests through sincere and meaningful interactions; learns guests names and preferences, connects with them individually and professionally.
• Acts with urgency at all times to minimize wait times; maintains a quick and purposeful pace.
• Meets and exceeds departmental wait time goals and service standards.
• Ensures accuracy in cash handling, paperwork and order fulfillment.
• An absolute team player; works toward team goals and fosters a collaborative and positive work environment. Puts the team first. Assists coworkers. Treats all coworkers with kindness, courtesy and respect. Never engages in negativity.
• Avoids distractions and stays focused. Minimizes production time and limits time in service wells to less than 3 minutes of productive time.
• Enjoys a fast pace, is proficient at multi-tasking, and can maintain enthusiasm and energy throughout duration of shift.
• Maintains openness to coaching, learning and improving.
• Ensures all guest problems are handled quickly to ensure guest satisfaction within the established guidelines.
• Complies with liquor laws and ensures safe consumption of alcoholic beverages; ensures alcoholic beverages are served only to guests 21 or more years of age.
• Any and all other job duties as assigned

QUALIFICATIONS:

• Must be at least 21 years of age.
• 1+ years in customer service industry with a clear passion for service.
• Food/Beverage serving experience preferred.

COMPENSATION & BENEFITS:

• $9.55 Per Hour + Tips
• Bi-Weekly Pay Dates
• Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance - Holiday Pay