Concierge

Company Overview:

Alliance Aviation Services is an award-winning Fixed Based Operation (FBO) located at Perot Field at Alliance. Alliance handles all types of civilian, military and cargo aircraft while offering world class service and state of the art facilities to pilots, passengers and military personnel.

Position Summary:

Alliance Air Services is seeking a Concierge to join our team in Fort Worth, TX. The Concierge works under the guidance of the Customer Experience Manger to deliver exceptional service to guests. This role requires a high-energy, customer-focused individual who thrives in a fast-paced environment, collaborates effectively in a team setting, and maintains a professional and courteous demeanor with pilots, crew, passengers, and staff. The Concierge plays a critical role in ensuring seamless operations, coordinating services, and enhancing the overall guest experience.

Responsibilities:

Guest Services and Hospitality:

• Greet guests with a warm, professional demeanor and provide personalized assistance.
• Anticipate customer needs and proactively offer coffee, ice, newspapers, and other requested amenities.
• Organize and deliver catering orders to aircraft, ensuring accuracy and timeliness.
• Transport pilots and crew to and from nearby hotels and designated locations.

Aircraft and Facility Support:

• Communicate fuel order information to appropriate teams for timely execution.
• Maintain clear communication with Customer Service Representatives, Line Operation Specialists, and inbound aircraft via two-way radios.
• Wash and maintain airport vehicles, ensuring cleanliness and operational readiness.
• Vacuum aircraft interiors and assist with cabin preparation.
• Clean and maintain hangars, ensuring a safe and organized environment.

Aircraft Handling and Safety:

• Marshall and chock aircraft, ensuring proper positioning and safety compliance.
• Connect and disconnect Ground Power Units (GPUs) and tow bars.
• Wing walk and assist with aircraft movements to prevent damage and ensure safety.
• Correctly dispose of hazardous waste/materials in accordance with regulations.
• Must be movement area qualified, including driving on taxiways and perimeter roads while maintaining communication with Air Traffic Control (ATC).

Operational Excellence and Compliance:

• Ensure strict adherence to airport safety protocols, environmental regulations, and FBO standards.
• Maintain a high sense of urgency in responding to customer requests and operational needs.
• Assist with other duties as assigned, contributing to the overall success of the FBO.

Required Skills and Abilities:

• Strong organizational skills with the ability to prioritize tasks efficiently.
• Ability to multi-task and perform under high-pressure conditions.
• Excellent communication skills, both written, in-person, and over the radio.
• Customer service-oriented mindset, with a proactive approach to guest satisfaction.
• Self-motivated and adaptable in a dynamic, fast-changing environment.
• Problem-solving ability with a focus on operational efficiency.
• Commitment to safety, ensuring compliance with airport and FBO regulations.

Education & Experience:

• High school diploma required; college degree preferred.
• 2+ years of experience in general aviation or a related field.
• Previous high-level customer service experience is a plus.

Physical Requirements:

This position primarily involves working outdoors and requires regular exposure to varying weather conditions, including heat, cold, rain, and wind.

EEO Statement:

Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

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