Reservation Agent - $20/Hour and $1,000 Hiring Bonus

Reservation Agent - $20/Hour and $1,000 Hiring Bonus

**SCHEDULE:** Full Time

**LOCATION:** Reno, Nevada

SALARY:

Will discuss with applicant.

**TO APPLY:**

Direct Link -

Careers Page -

Please note, employers may close jobs on the website at any time.

**SUMMARY:**

The

Reservation Agent

is to provide efficient and friendly service to all guests who contact the Call Center. Assist guests in a pleasant and consistent manner, with the goal of delivering superior guest service.

**MINIMUM/PREFERRED REQUIREMENTS:**

- High School Diploma or equivalent required.

- Must be able to communicate clearly in all aspects of the English language.

- Capable of learning and effectively using a variety of computer applications and software.

- Must present a well-groomed appearance.

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**JOB RESPONSIBILITIES/DUTIES:**

- Hotel Operator:

- Answers phone calls to provide directory and information assistance to guests.

- Input messages into the computer; set wake-up calls, retrieve messages, and communicate the content to the guests.

- Reservation Agent:

- Answers phone calls and provides reservation and information assistance to guests using Mitel, LMS, CMS/ACSC, TIX, and other computer applications.

- Inputting room reservations via fax and email using the LMS application.

- Effectively manage and communicate through email in a timely and organized manner in a multi-tasking environment.

- Promptly answer the telephone and greet guests immediately with a friendly and sincere welcoming tone using positive and clear English communication; listen to and understand requests, respond with appropriate action, and provide accurate information.

- Communicate and react in a courteous, professional manner to ensure superior guest satisfaction.

- Maintain a high level of attention and focus on detail. Ability to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication, and data input.

- Must have the ability to clearly present information through the spoken or written word and read and interpret complex information.

- Able to maintain professionalism while dealing with interpersonal conflict, difficult conditions, personal rejection, or time demands.

- Able to display enthusiasm and promote a friendly group working environment and display team spirit.

- Able to demonstrate a high level of service delivery, always remaining friendly and helpful, do what is necessary to ensure guest satisfaction, manage service failures and prioritize guest needs.

- Able to act in solving problems while exhibiting good judgment and a realistic understanding of the issue, reviewing facts, and weighing options.

- Able to remain open-minded, manage transitions effectively from task to task and to adapt to varying guest needs.

- Able to be tactful, maintain confidence, guest privacy, and foster an ethical and honest work environment.

- Ability to build rapport with guests and co-workers alike and recognize their concerns and feelings.

- Be respectful with every guest and their different styles and diverse cultures, building rapport, trust, and loyalty.

- Supports the company culture expectation on delivering 4 diamond service.

- Adherence to all departmental and company policies, including but not limited to the attendance and appearance policy and the code of conduct.

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**BENEFITS:**

Medical, Dental, Vision, Life Insurance, Supplemental Coverage, Teledoc