Remote Healthcare Customer Service Specialist
- Cochlear Americas
- Tumwater, Washington
- Full Time
Remote Healthcare Customer Service Specialist Cochlear Americas - Tumwater, WA
Healthcare Customer Service Specialist - Start Date July 7th, 2025!
(Customer Order Insurance Specialist)
Location: Applicants must reside outside of Colorado, and within Mountain or Pacific time zones to be considered
Please submit your application by June 22nd, 2025 to be considered for the position.
Make a difference in someone's life every single day. At Cochlear, we help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.
Who we are
As the global leader in implantable hearing solutions, we have provided more than 600,000 implantable devices - more than any other company - helping people of all ages to hear and connect with life's opportunities.
Who we are looking for
Mission driven, compassionate, and engaging individuals to join our Customer Experience team at Cochlear as Customer Order Insurance Specialist. In this role you will provide a world class customer experience to recipients, patients, clinicians, consumers, caregivers and/or family members of recipients as a member of our call center team.
What you will do
* Wow our customers with every single interaction.
* Be a customer champion, assisting throughout their Cochlear journey pertaining to insurance, products and services, ordering, and billing.
* Become a trusted advisor to our customers throughout the insurance process, including specific eligibility requirements, gathering of Insurance Intake Forms, Assignment of Benefits, etc.
* Work cross-functionally with key internal partners including Supply Chain, Reimbursement Operations, and Billing & Collections to deliver quality outcomes for our customers.
What you will need
* The drive to go above and beyond to serve our customers. We seek those who are attuned to the needs of hearing-impaired individuals and can patiently engage to solve customers' needs.
* Ability to guide and educate customers on insurance, orders, service, and billing related inquiries.
* Technical aptitude and multitasking skills to navigate multiple systems and tools.
* Effective verbal and written communication skills to interact with customers via phone, email, and chat in a call center environment.
Why you will love working with us
In addition to career development & training opportunities, we offer competitive wages and benefits.
* Salary range: $22.00/hr - $25.00/hr. Annual bonus opportunity of 5%
* Competitive medical, dental, vision, life & disability insurance
* 401(K) with 5% company match and immediate vesting; Employee stock purchase plan
* Accrue 3 weeks PTO to start, and time off to volunteer
* Maternity and paternity leave
* Tuition reimbursement (up to $5,250 annually)
How you will work
* In this role you should be comfortable working remotely from home.
* Paid training to enable your success
* Hours of operation: 6:00am to 6:00pm Mountain Time Monday through Friday with rotating Saturday shift from 8:00am - 12:00pm Mountain Time.
Education and Experience Requirements
High School Diploma and 2 Years of experience in healthcare customer service
Physical & Mental Demands
The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to b
To view the full job description, ">click here> Job Summary
Posted: 6/10/2025 - Expires: 9/8/2025
Job ID: 290239489
Apply Now I have already applied Save Job Print Email ShareHealthcare Customer Service Specialist - Start Date July 7th, 2025!
(Customer Order Insurance Specialist)
Location: Applicants must reside outside of Colorado, and within Mountain or Pacific time zones to be considered
Please submit your application by June 22nd, 2025 to be considered for the position.
Make a difference in someone's life every single day. At Cochlear, we help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.
Who we are
As the global leader in implantable hearing solutions, we have provided more than 600,000 implantable devices - more than any other company - helping people of all ages to hear and connect with life's opportunities.
Who we are looking for
Mission driven, compassionate, and engaging individuals to join our Customer Experience team at Cochlear as Customer Order Insurance Specialist. In this role you will provide a world class customer experience to recipients, patients, clinicians, consumers, caregivers and/or family members of recipients as a member of our call center team.
What you will do
* Wow our customers with every single interaction.
* Be a customer champion, assisting throughout their Cochlear journey pertaining to insurance, products and services, ordering, and billing.
* Become a trusted advisor to our customers throughout the insurance process, including specific eligibility requirements, gathering of Insurance Intake Forms, Assignment of Benefits, etc.
* Work cross-functionally with key internal partners including Supply Chain, Reimbursement Operations, and Billing & Collections to deliver quality outcomes for our customers.
What you will need
* The drive to go above and beyond to serve our customers. We seek those who are attuned to the needs of hearing-impaired individuals and can patiently engage to solve customers' needs.
* Ability to guide and educate customers on insurance, orders, service, and billing related inquiries.
* Technical aptitude and multitasking skills to navigate multiple systems and tools.
* Effective verbal and written communication skills to interact with customers via phone, email, and chat in a call center environment.
Why you will love working with us
In addition to career development & training opportunities, we offer competitive wages and benefits.
* Salary range: $22.00/hr - $25.00/hr. Annual bonus opportunity of 5%
* Competitive medical, dental, vision, life & disability insurance
* 401(K) with 5% company match and immediate vesting; Employee stock purchase plan
* Accrue 3 weeks PTO to start, and time off to volunteer
* Maternity and paternity leave
* Tuition reimbursement (up to $5,250 annually)
How you will work
* In this role you should be comfortable working remotely from home.
* Paid training to enable your success
* Hours of operation: 6:00am to 6:00pm Mountain Time Monday through Friday with rotating Saturday shift from 8:00am - 12:00pm Mountain Time.
Education and Experience Requirements
High School Diploma and 2 Years of experience in healthcare customer service
Physical & Mental Demands
The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to b
To view the full job description, ">click here> Job Summary
Veteran Preference
Company Details Company Cochlear Americas Industry Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers Job Information Location Tumwater, WA Job Type Full Time Employee Job Position 1 Position(s) Open Duration Over 150 Days Additional Information Reference Code R-621796_24-7357 Federal Contractor No Affirmative Action Plan No View More Jobs All Cochlear Americas jobs View similar jobs All Tumwater, WA jobs
Job ID: 480608905
Originally Posted on: 6/10/2025
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