Prepose(e), Service a la clientele/ Guest Services Representative

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

A titre de Prepose(e), service a la clientele , vous repondrez aux demandes de renseignements, donnerez des informations au sujet des detaillants, des services offerts et des politiques des Galeries d'Anjou.

CE QUE VOUS FEREZ

• Connaitre de facon approfondie tous les services du centre commercial, ses commodites et installations, ses magasins et emplacements, ses activites promotionnelles et ses outils de confort

• Prendre les devants pour trouver des occasions de creer des interactions memorables avec les clients, et aider les clients en leur fournissant un service de qualite exceptionnelle

• S'efforcer de constamment ameliorer et renforcer le service a la clientele du centre et de trouver de nouvelles idees a integrer a l'offre de services;

• Interagir avec les consommateurs et les detaillants avec courtoisie et efficacite

• Vendre des Cartes-Cadeaux du centre commercial et etablir la balance entre les ventes et les transactions

• Se montrer positif au telephone et en personne

• Aider les consommateurs en leur donnant des indications et des renseignements et en repondant a leurs questions

• Motiver et outiller les equipes de service a la clientele afin qu'elles offrent une experience client et des interactions memorables

• Se tenir au courant des articles et des services offerts, des prix de vente, des soldes et des evenements speciaux pour etre en mesure de formuler des suggestions cadeaux aux clients et de les diriger vers des boutiques qui repondront a leurs besoins

• Aider a la realisation des evenements promotionnels, notamment en ce qui a trait a la distribution, a la compilation et au triage des bulletins de participation, aux GWP et aux ventes de billets dans le cadre d'evenements speciaux

• Connaitre le manuel de gestion des situations d'urgence du centre et comprendre clairement le role du Service a la clientele et ses champs de competence decrits dans le plan

• Assumer les diverses taches et responsabilites qui seront demandees

• Apporter son soutien a la superviseure dans diverses taches

CE QUE NOUS RECHERCHONS

• Diplome d'etudes secondaires

• Idealement, experience du service a la clientele

• Experience en vente (gestion de transactions et tenue de caisse)

• Attitude positive et motivation a fournir un excellent service client

• Communiquer efficacement avec les consommateurs, les detaillants, la direction du centre, les fournisseurs de services ainsi que tout le personnel du centre commercial

• Capacite a travailler dans un environnement ou le rythme de travail est rapide, a mener plusieurs taches de front tout en demeurant tres professionnel

• Bonnes aptitudes de communication orale et ecrite, le multilinguisme etant un atout

• Capacite a gerer et a resoudre des conflits

• Se montrer aimable, accessible, proactif et axe sur la resolution de problemes;

• Aptitudes informatiques

• Experience en gestion dequipe

• Bilinguisme** (Francais et Anglais) a l'ecrit et a l'oral

• Souplesse d'horaire et disponibilite pour travailler les week-ends, les soirs et les jours feries. Doit etre disponible sur l'integralite des heures d'ouverture du centre

*Interactions orales et/ou ecrites avec des locataires, touristes ou partenaires externes bases a lexterieur du Quebec (par exemple, fournisseurs de services, cabinets davocats, pairs, banquiers, firmes de courtage, firmes danalyse de credit, agences de credits, clientele non-francophone, etc.)

----

As a Guest Services Representative, you will you will respond to requests for information, provide information about retailers, the services offered and the policies of Galeries d'Anjou.

WHAT YOULL BE DOING

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities, and comfort tools

• Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service

• Constantly strive to improve and build upon the centre's service and seeks new ideas to incorporate into service menu

• Interact with shoppers and retailers in a courteous and efficient manner;

• Sell shopping centre gift cards and balance sales to transactions

• Projects a positive attitude over the telephone and in person

• Assist guests by providing directions/information and answering questions

• Empower and motivate Guest Services teams to create memorable customer experience and interactions

• Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper's needs

• Assist with promotional events in the areas of ballot distribution/collection/sorting, GWP's, special event ticket sales, etc.

• Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan

• Assume other duties and responsibilities as assigned

• Support the supervisor in various administrative tasks

WHAT WERE LOOKING FOR

• High school education

• Previous cash/POS experience

• Previous customer service experience preferred

• Positive attitude and a strong desire to provide excellent customer service

• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers, and all the shopping centre personnel

• Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism

• Strong bilingual** (French/English) written and oral communication skills, multilingual skills a plus

• Conflict resolution/management skills

• Must be friendly, approachable, proactive and solution focused;

• Computer skills (excel, chrome)

*Oral and/or written interactions with tenants, tourists or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

Location:

If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.