Restaurant Server AM- Hilton Ocala

Title:

AM / PM Restaurant Server

Job Description:

Ensure and serve guests with an elevated experience demonstrating menu knowledge, sales ability, and “our story”.

Typical Work Conditions:

Restaurant or other outlet.

Equipment Used:

Trays, various dishes, glassware, flatware, room service equipment, and other food and beverage service items.

Knowledge/Training:

• Candidate must be fluent in English and demonstrate an ability to communicate clearly with guests and associates.
• Minimum of 2 years serving experience required.
• Must have basic knowledge of beer, wine and spirits and be familiar with menu items.
• Must demonstrate the ability to upsell and drive revenue.

• Knowledge of MICROS helpful.

Essential Tasks:

• Provide superior table service to the guest per Hilton standards.
• Upsell items that generate additional revenue for the restaurant while satisfying the guest.
• Complete all payment transactions per hotel policies and procedures.
• Perform duties per shift including setup and cleanup.
• Clean and reset tables per standard.
• Replenish buffet with hot and cold items as needed (when applicable).
• Seat guests.
• Serve room service orders per Hilton standards and guidelines.
• Familiarize with open table to input reservations according to standard.
• Answer phones within 2 rings.
• Participate and attend pre-shift meetings or huddles.
• Assist with Club on 9 as needed (replenish food, drink etc.).
• Execute other duties as assigned by managers/supervisors.

Other desired skills:

• Flexibility
• Comfortable with making empowered financial decisions.
• Able to work within a team.
• Leadership mentality.
• Ownership
• Ability to create memorable moments for your guests.
• Able to work in a fast-paced environment.

PHYSICAL DEMANDS SUMMARY

ACTIVITY

FREQUENCY

ACTIVITY

FREQUENCY

N

O

F

C

N

O

F

C

Lift/Carry:

10 Lbs. or less

X

Twist/Turn

X

11 – 20 Lbs.

X

Climb

X

21 – 50 Lbs.

X

Crawl

X

51 – 100 Lbs.

X

Reach Above Shoulder

X

100+ Lbs.

X

Reach Outward

X

Handling/Fingering

X

Push/Pull :

Stand

X

12 Lbs. or less

X

Walk

X

13 – 25 Lbs.

X

Sit

X

26 – 40 Lbs.

X

41 – 100 Lbs.

X

Drive:

Automatic

Standard

Bend

X

Squat/Kneel

X

• All personnel are subject to work in other areas of the hotel in positions not previously listed in your job description as needed.
• All personnel are expected to work their scheduled days and shifts. Employees are also expected to be able to perform their essential duties with or without any reasonable accommodations.