Front Desk

Overnight Front Desk Agent-SHIFT IS TYPICALLYFROM 11:00 P.M- 7:00 A.M

Job Summary:

Here's your opportunity to "Work on the bright side"! Hilton Ocala, aleader in the hospitality industry, is currently looking for a seasonedOvernight Front Desk Agent. This position is responsible for conducting allnightly audit-related duties while providing guest service at the hotel's frontdesk. Audit responsibilities include nightly balancing duties, daily paperworkand shift reports. While completing these duties, the Overnight Front DeskAgent will attend to guest needs such as guest check-in/check-outs,reservations, PBX and attending to guest questions and needs. This positionalso sets up the breakfast area each morning according to the La Quintastandards. Other key duties include:

Process guest registrations, including collecting payment.

Respond to guest needs, special requests and complaints and alert theappropriate manager as needed.

Promote, answer questions about and enroll guests in La Quinta's frequent guestprogram.

Perform nightly backup of server.

Prepare express checkout folios.

Maintain room status inventory.

Perform key inventory.

Communicate all pertinent shift information to General Manager and other deskstaff.

Maintain and clean the lobby and bathroom as needed.

If you are detail oriented, enjoy being the "go-to-person", and havean outgoing positive attitude, this is the job for you!

Minimum Experience, Education, Skill & Physical Requirements:

Must be flexible in hours and days worked. Weekends are mandatory.

Must be able to stand for long periods of time.

Must have sound judgment and discretional skills and be able to work withlittle or no supervision.

Must be proficient in the use of common Windows-based computer programs,including Microsoft Word and Excel.

Must be able to operate basic office machines, i.e., copier, fax, printer, etc.

Must display very good organization and time management skills.

Must have excellent communication and interpersonal skills with the ability tointeract with many types of personalities.
Experience preferred.

SHIFT IS TYPICALLY FROM 11:00 P.M- 7:00 A.M