Banquet Server 7i

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Welcome to Hammock Beach Golf Resort & Spa, a premier destination within the Pyramid Global Hospitality portfolio. Nestled along the stunning Atlantic coastline, this luxury resort features 285 beautifully appointed guest rooms and an impressive 114,410 sq. ft. of meeting space, making it an exceptional setting for conferences, events, and unforgettable gatherings.

At Hammock Beach Golf Resort & Spa, team members have the opportunity to be part of a world-class hospitality experience, surrounded by breathtaking ocean views, championship golf courses, and a commitment to delivering unparalleled service. If you're passionate about hospitality and ready to grow your career in a supportive, people-first environment, explore the exciting opportunities available at Hammock Beach Golf Resort & Spa.

To provide superior service to our banquet event guests and members in a friendly but professional and unpretentious manner.

Responsibility to Ownership/Management:

• Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
• Effectively communicate with other servers, supervisors, management and the culinary team.
• Performs posted side work duties throughout shift or as requested by management.
• Is deliberate with all equipment related to the set up and implementation of banquet service.
• Is responsible for maintaining a clean and safe working environment.
• Participates in departmental meetings, inter-departmental meetings, shift line-ups and incentive programs.
• Understands alcohol consumption awareness and the effects of alcohol.

Responsibility to Members/Guests:

• Provide prompt, courteous and efficient food & beverage service for the guests and members in our banquet and event spaces.
• Handles all set-up, food and beverage service, and breakdown of each assigned function.
• Responsible for reading and following the instructions in the Banquet Event Order (BEO).
• Ensures the flow and proper execution of all banquet functions on a particular station from the beginning to end.
• Sets all tables correctly and ensures that stations are stocked and ready for service at least 15 mins before the start of the function.
• Must be “attitude free” and be willing to provide all necessary professional courtesies; as well as having an innate understanding of the importance of finding many reasons to say “yes” before saying “no”.
• Provides a consistently high standards of service in areas such as meeting set-ups, turnovers, registration areas and all meal functions related to the group.
• Able to effectively multi-task and meet, greet and serve a substantial number of guests and members simultaneously while monitoring service levels.
• Must be fully accountable for all elements of guest service in their section.
• Must always use a sincere smile and appropriate gestures to convey feelings of warmth, openness and a genuine desire to please.
• Must be self-motivated and know to take initiative with the intent to improve and positively impact guest related situations.
• Must be able to effectively use and maintain eye contact with guests.
• Must be familiar with commonly accepted standards of etiquette and decorum relating to guest interaction.
• Has a professional attitude that conveys cooperation, willingness to learn and a desire to excel and contribute to guest satisfaction.
• Must be prepared to yield the right of way to guests. All guest interaction must be positive and professional.
• Effectively handle customer concerns.
• Has knowledge of principles for providing customer and guest needs, and observes quality service standards at all times.
• Body language must suggest an attentive and energetic orientation.
• Be familiar with all property amenities and other outlets.
• Must be able to “read” guests and determine whether they are unhappy, impatient etc.
• Has skill in approaching all encounters with guests, members and employees in a courteous and professional manner.
• Maintains proper behavior and appearance, including a “clean and pressed” uniform.

Responsibility to Associates:

• Effectively communicate with other servers, management and the culinary team.
• Must be self-motivated and know to take initiative with the intent to improve and positively impact team member related situations.
• Works cooperatively and effectively with other team members.
• Provides quick and attentive assistance to any mishap in the event room.
• Assist other servers, as needed.
• Has skill in approaching encounters with guests, members and employees in a courteous and professional manner.

General Responsibilities and Duties:

• Responsible for the completion of all side work that is assigned by the captain or banquet manager.
• Responsible for clearing all tables and removing all linen at the end of the function.
• Able to observe beverage pour standards and serve products accurately and neatly.
• Must possess a reliable degree of physical dexterity when transporting food and restaurant equipment.
• Report any deficiencies in equipment or level of supplies to the Banquet Manager or Assistant Banquet Manager.
• Must be effective at all forms of non-verbal communication; including the proper use of hand gestures.
• Has excellent command of the English language in verbal and written communication skills.
• Must be able to read and understand the banquet event orders.
• Responsible for delivery of food (hot and cold boxes) to event site. Must inspect all food to ensure food stated on the banquet event order is delivered in a timely manner.
• Responsible for returning all food and supplies from the event site to Banquet Storage areas and Banquet Kitchen.
• Maintain a clean working environment to include work spaces, queens, linens and trash removal.

Minimum 2 years’ experience in a resort, hotel, or high-pace restaurant setting as a server, waiter or waitress, preferred. High school diploma or equivalent, preferred.

Able to multi-task and be flexible in a face paced, quickly changing environment. Able to work well with others and communicate clearly with front of house, culinary and conference services/catering teams.

Must possess a reliable degree of physical dexterity when assembling and transporting food and restaurant equipment. Must be physically able to stand and walk for long periods of time, reach, bend, kneel and/or stoop and lift items weighing in excess of 45 pounds.

Previous Safe Serve Certification and Alcohol Awareness, preferred.