Guest Service Representative - Borgata

Atlantic City, New Jersey

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Are you someone who finds joy in helping others and thrives in both personal interactions and fast-paced call environments? As a Guest Services Representative, you'll play a dynamic, blended role that combines the best of both worlds: working behind the scenes to support guests over the phone and stepping into the spotlight at the front desk to create memorable, face-to-face moments.

THE STARTING RATE: $17.00

THE DAY-TO-DAY:

• Handle all incoming and outgoing calls in a courteous, efficient, and enthusiastic manner as by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra-department interactions in a fast-paced environment.

• Provide dispatch services for guest requests to luggage assistance, housekeeping amenities, facilities requests, wake up calls, check outs, early arrivals, and late departures, and other special services requested by guest or administrative personnel.

• Assign rooms according to guest request and preferences whenever possible

• Pre-assign, pre-key and prepare all guest packets for designated arrivals

• Review/track/accommodate requests for changes and communicate to appropriate staff

• Follow up with guests to ensure their requests or problems have been met to their satisfaction

• Identify and resolve any over-commitments by room types. Balance room inventory in advance.

• Assist front desk staff with the proper room assignments. Ensure hotel rooms are being blocked to allow for revenue maximization.

THE IDEAL CANDIDATE:

• High School Diploma or GED

• Work varied shifts, to include weekends and holidays

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room

• Free parking on and off shift

• Healthcare, financial, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

Pay Rate:

The rate for this role is:

$17.00

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!