Housekeeping and Laundry Services Manager - Full Time

Housekeeping and Laundry Services Manager - Full Time

Management

Amway Grand Plaza, Grand Rapids, MI, US

4 days ago

Requisition ID: 4433

Salary Range:

$52,500.00 To $52,500.00 Annually

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown - and start your unstoppable career here.

This is a full-time position with varied hours between 1st and 2nd shift.

This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, tuition reimbursement, free downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

The Rooms Division Manager of Housekeeping & Laundry Services is a key leader within the housekeeping team, responsible for setting & achieving cleanliness goals and quality cleanliness standards of all areas within in the hotel. The Rooms Division Manager of Housekeeping & Laundry Services must impact all elements of the department from standards of cleanliness and associate morale to budgetary goals and inter-departmental relations. Must be able to motivate and coach the entire team to ensure a successful department.

ESSENTIAL FUNCTIONS

- Overseeing daily operations of the Housekeeping & Laundry departments, including Valet Laundry, Dry Cleaning Services, and Uniform Room

- Ensure 4-Diamond cleanliness standards are met in guest rooms, public spaces, and back of the house areas

- Review financial statements on a daily/monthly basis

- Maintain par stock of guest supplies, cleaning supplies, linen and uniforms

- Actively participate in annual capital and budgetary planning

- Provide immediate response to all guest issues and correspondence

- Provide immediate response to all associate issues and ensure proper follow up and support

- Coach, council, and mentor associates and leaders in the departments to achieve goals

- Have a working knowledge of all Housekeeping and Laundry cleaning equipment, chemicals, and preventive maintenance programs for such machines

- Responsible for training all associates on proper usage and handling of cleaning equipment and chemicals

- Supervise a team of 140+ team members, including Supervisors

- Oversee scheduling of the Housekeeping and Laundry departments and ensure schedule is communicated timely and clearly

- Work closely with other departments, such as Engineering, Front Desk, Human Resources, and Food & Beverage outlets to ensure guest satisfaction and 4-Diamond quality

- Process payroll on a weekly basis

- Attend hotel required meetings

- Ensure expenses do not surpass budgetary controls

- Control overtime by properly scheduling

- Complete weekly supply inventory/purchasing

- Ensure compliance with all Hilton Brand Standards and Quality Assurance Audits

- Thorough understanding of and engagement with Stay Experience Platform/Qualtrics Software ensuring departmental goals are set and work towards being met

- Ensure all employee annual reviews and required trainings are completed on time

- Review out-of-order rooms daily and ensure room type availability for arriving guests

- Develop LSOPs as needed

- Adhere to and enforce rules and policies of the department and hotel

- Ensure and monitor that proper key controls are in effect

- Ensure all uniform room expectations are being met for inventory control, organization, and uniform pick up, return, and deposit SOPs are being met and executed properly

- Ensure Lost & found articles are stored properly and logs are maintained and responses to guest are prompt

- Abide by all FMLA and ADA laws

- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations

- Recruit, interview and train team members

- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

REQUIRED SKILLS

- Thorough understanding of hotel operations and its demands

- Prior demonstrated strategic leadership ability.

- Must be extremely safety conscious and guest service oriented

- Treat all employees with fairness, impartiality and consistency

- High level of integrity, good manners and initiative.

- Ability to work well under pressure and remain calm in difficult situations.

- Ability to create and monitor scheduling for associates and their attendance

- Ability to effectively present information and respond to questions or requests from supervisors, guests, associates.

- Problem resolution ability when dealing with situations and associates

- Ability to operate telephone, computer, and understanding of Par Levels

- Ability to maintain organizational image by demonstrating high quality guest service at all times.

EDUCATION & EXPERIENCE

- Supervisory Experience Required

- Extensive knowledge of the working of a housekeeping and laundry department

- Knowledge of laundry chemicals, their uses and MSDS requirements

- Effective leadership, organization and managerial skills

- Ability to work a flexible schedule to include weekends and holidays

Must have a professional appearance, accommodating, confident, enthusiastic, motivating personality and abide by the principles, goals and policies of AHC, Curio and the AGPH. Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.