Benny's - Hospitality Manager

Benny's is a new, Italian- American restaurant in Downtown Portland.

Were looking for a passionate and friendly Hospitality Manager to become an integral part of our team. Your role will be about creating a warm and inviting atmosphere, ensuring our guests have a delightful and memorable dining experience. This role blends customer service, team leadership, and operational skills to create a positive environment for everyone involved.

What Youll Be Doing:

Guest Experience Management
-Welcome and engage with our guests to make sure they're having a great time.
-Address any guest concerns with a smile and foster a culture of excellent service among our team.
-Keep an eye on the vibe and service quality throughout the restaurant.
-Anticipate what our guests might need and respond quickly to ensure they feel valued.
-Build lasting connections with our patrons.

Staff Supervision & Training
-Manage front-of-house staff (hosts, servers, bartenders) with enthusiasm.
-Know our menu inside and out.
-Train our staff in customer service and keep everyone up to date on safety procedures and policies.
-Inspire and motivate your team, creating a positive and enjoyable workplace.
-Maintain a professional demeanor and appearance at all times.
-Always maintain a professional demeanor and appearance, setting an excellent example for everyone.

Operations Oversight
-Ensure our dining area is clean and beautifully presented.
-Ensure compliance with health, safety, and sanitation regulations.
-Oversee opening and closing procedures of scheduled shifts.
-Keep communication open and effective between front-of-house and kitchen staff for seamless service
-Adhere to checklists and standardized operational procedures to keep us organized.
-Report concerns or ideas to the General Manager and Ownership to improve operations.

What youll need:
-Relevant experience in the hospitality industry.
-A love for hospitality, restaurants, and people!
-Great communication skills and a collaborative spirit.
-Basic knowledge of OpenTable, POS systems, Excel, and Google Drive.
-Exceptional customer service skills and the ability to engage with guests warmly.
-Proven leadership experience in a small restaurant setting.
-Strong problem-solving and decision-making abilities.
-Flexibility to work most weekends and evenings.

If youre ready to bring your passion for hospitality to Bennys and help us create unforgettable experiences for our guests, wed love to hear from you!