(Part-Time) Guest Service Representative

Schulte Companies is seeking an energetic, experienced, and hands on Part-Time Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

JOB DUTIES AND RESPONSIBILITIES

• Greet guests as they arrive, focus on personal recognition, make an excellent first impression, and cultivate meaningful relationships which will result in memorable stays for our guests
• Review arrival lists daily and assist in preparing and assembling welcome amenities
• Escort VIPs to their room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash overages/shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activations as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guests. Always retrieve necessary identification documents and form of payment upon arrival.
• Attend promptly to guest needs and inquiries
• Demonstrate a friendly, welcoming, and professional demeanor at all times
• Model a clean, well-kept appearance daily
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• REQUIRED - Minimum of one (1) year in Front Desk Operationsin a hotel
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education
• Previous Marriott/FOSSE experience STRONGLY PREFERRED

KNOWLEDGE, SKILLS AND ABILITIES

• Intermediate computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks , an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for all Associates starting day one!
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
• Access to Marriott employee perks and benefits!

Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

*Schulte Companies is an Equal Opportunity Employer.