Senior Office Concierge

At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

Join us as a Sr. Office Concierge

Brown Brothers Harriman is currently recruiting Sr. Office Concierge to join our Enterprise Services Team. In this role you will perform high-level specialized enterprise services duties on a daily basis. S/He is a subject matter specialist typically dealing with moderately complex issues as they relate to his/her area of focus. S/He is responsible for providing superior client service and being the voice and face of the firm when meeting and greeting all clients and visitors to the NY office while following office security policy and procedure. H/She will set the example for BBH so that visitors are left with a lasting impression to exceptional client service. The position is responsible for the oversight and management of the NY/NJ Reception Teams in addition to the Partner's space on the 2nd Floor, Executive Dining Rooms/ Space (EDR) and 3rd Floor Conference Center.

S/He will be expected to assist management when needed on daily functions/projects and they are expected to work independently on given tasks/projects. These activities include; invoice processing, oversight/manage Enterprise Services website, check processing, archive management, client service and ES policies and procedures.

The position will also provide support to the other ES Specialist(s) on the team. All ES employees must adhere to business professional dress code. Standard working hours are 9am-5pm but over time may be required. Flexibility is a must in this position

Some of your key responsibilities include:

o Provide superior client service

o Provide leadership to the NY/NJ Reception Teams

o Monitor and manage Executive Dining Rooms and private conference room space and book reservations as requested

o Ensure the set up/clean up/reset of the conference space

o Coordinate with Dining Services on timely service for catering orders

o Greet all clients and guests and direct them to the proper destination, etc. Announce their arrival to the appropriate parties

o Coordinate the scheduling of all activities taking place in the Partners' conference rooms, the executive dining rooms and conference centers

o Act as a point of contact for the internal clients with respect to reserving and requesting services

o Cross train to learn all job functions within your group.

o Perform various other related duties as requested/required to facilitate the productivity of the department.

o Answer telephone calls, take messages, respond to questions and direct callers to appropriate parties as necessary

o Gain efficiencies to improve individual activities

o Contribute to Division or Firm process improvement activities

o Monitor and track requests coming through the Facilities call center and escalate urgent requests to appropriate parties as necessary

o Assist team members with day to day activities when needed/ proving back up. This includes switchboard coverage when needed

o Help to identify and document errors in an effort to reduce exposure

o Ensure all area procedures are updated and documented

o Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure

o Participates in and seeks functional cross training opportunities as approved by Manager

o Ensure timely response to internal and external requests

o Ensure all internal reporting/time tracking are completed timely and accurately. This allows you to assist in the development and production of the LOB's monthly management reporting.

o Provide support on department projects as requested

Qualifications:

o Associates degree

o Experience working in a professional environment

o 2 years in the hospitality industry

o Experience from hotel reception a plus

o Excellent client service skills-service orientated attitude

o Strong PC skills (Windows XP, Word, Excel, Access, PowerPoint, Outlook)

o Ability to communicate professionally and politely

o Maintain integrity and professionalism at all times

o Ability to respond appropriately to challenging situations

o Ability to multi-task

o Energetic and positive attitude

o Available to work overtime when necessary

o Ability to be flexible

o Team orientated

Salary Range

$60,000-70,000

BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development-so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice-creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often-pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.