Receptionist

Job Overview:

This position is responsible for front desk reception responsibilities and customer service and interaction. Provides the front line customer service to all customers of the assigned department, internal and external.

Job Requirements:

High School Degree

Excellent written, verbal, and interpersonal communication skills

Ability to handle multiple tasks

Customer Service

Computer application skills

Job Responsibilities:

Assists MOD and other staff during emergencies by announcing emergency messages on paging system and making calls to support facility or department staff as directed by MOD. Greeting and checking in all members. This must be done with a friendly customer service driven attitude and a professional appearance. Handle all incoming telephone calls. The receptionist must have knowledge and demonstrate proper phone courtesies and etiquette at all times. Must be familiar with all department/facility policies and procedures. Program registration and collection of payment. This is a detail-oriented process in which the proper steps must be followed and payment handled.

Other job-related information:

Working Conditions:

Climbing - Rarely

Hearing: Conversation - Consistently

Hearing: Other Sounds - Frequently

Kneeling - Occasionally

Lifting 50+ Lbs. - Rarely

Lifting <50 lbs.="" -="">
Pulling - Rarely

Pushing - Occasionally

Reaching - Rarely

Sitting - Consistently

Standing - Rarely

Stooping - Occasionally

Talking - Consistently

Use of Hands - Consistently

Color Vision - Occasionally

Visual Acuity: Far - Frequently

Visual Acuity: Near - Consistently

Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community