F&B Lead Steward

Apply

Description

Title: Lead Steward - Food & Beverage Support

Reports to: F&B Director

Position Type: Full time, Non-Exempt

Why you'll love it here: At Los Poblanos, you will discover more than just a job. Join a team that values your contributions, fosters innovation and provides competitive salaries and benefits. Work in one of New Mexico's most inspiring natural and historic settings while taking your career to the next level. Rooted in our mission to preserve this extraordinary property, our core values embrace community, hospitality, empathy, excellence, respect and stewardship-driving an unforgettable guest and employee experience. There are many opportunities to learn, grow and lead with the dynamic teams at our award-winning restaurant, boutique inn, serene spa, stunning event spaces and organic farm. Dive into hand-made artisan products at our production facility and retail locations or go behind the bar at our vibrant tasting rooms in downtown Albuquerque and Santa Fe.

Job Summary

The Lead Steward is dedicated to offering first-class service to our guests and supporting the seamless operation of all Food & Beverage (F&B) services across the property-including events, restaurant, bar, and meeting spaces. This position ensures the cleanliness, organization, and readiness of all F&B service areas, storage rooms, and equipment. In addition to preparing event spaces, the Lead Steward also plays a critical role in supporting day-to-day F&B operations through inventory management, facility readiness, supply distribution, and interdepartmental coordination.

Duties & Responsibilities

Guest Service & Property Representation

• Act as an ambassador and representative for Los Poblanos, the Village of Los Ranchos, and the greater Albuquerque community.
• Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

Support of Food & Beverage Operations

• Support daily operations of all F&B outlets, including Campo restaurant, bar, tea service, library bar, meetings and banquets/events.
• Ensure all event service areas (event spaces, restaurant storage, kitchen corridors, pantries, and prep rooms) are clean, safe, and organized.
• Coordinate with kitchen and service staff to ensure timely delivery and retrieval of food & beverage equipment and supplies across the property.

Event & Meeting Space Readiness

• Participate in the setup and breakdown of all event and meeting spaces per the BEO and floor plan specifications.
• Responsible for making event spaces visually appealing before and during events.
• Be familiar with all upcoming event details and ensure bathrooms, dining tables, service stations, and supplies are ready prior to guest arrival.

Inventory, Storage & Supply Chain

• Conduct regular inventory of F&B-related supplies including linens, tables, chairs, serviceware, glassware, flatware, and decorative items.
• Maintain accurate inventory records, track usage, and place timely supply orders as needed (excluding alcohol).
• Properly store, organize, and label F&B supplies for efficient access and cross-departmental use.

Communication & Administrative Support

• Attend weekly BEO meetings and communicate relevant updates to all involved F&B teams.
• Print and distribute event materials, diagrams, and signage to kitchen, service, and stewarding teams.
• Coordinate and manage event signage creation and placement.
• Support with administrative tasks related to the F&B schedule, events calendar, and team logistics.

Facilities Maintenance & Safety

• Conduct routine walkthroughs of all F&B service areas including LQ building, Barn Commons Meeting Room, Campo and surrounding spaces.
• Report all maintenance and safety concerns promptly to the appropriate department.
• Address minor maintenance issues independently to ensure a safe and functional environment.
• Ensure all associated areas maintain a clean and hazard-free working environment.

Transportation & Additional Support

• Drive the guest shuttle and Los Poblanos trucks on an as-needed basis for F&B-related logistics.
• Assist with transportation of food, beverages, decor, and equipment across departments and venues.

Requirements

• Previous experience in hospitality or F&B operations required.
• Current Food Handler and Beverage Service certifications.
• Valid driver's license and ability to pass internal shuttle/truck driving test.
• Strong knowledge of event and banquet setup, including audio-visual, furniture configurations, and service standards.
• Excellent interpersonal, organizational, and communication skills; must speak, read, write, and understand English fluently.
• Ability to anticipate needs, solve problems proactively, and manage high-volume or high-pressure situations.
• Professional appearance and demeanor; must maintain neat, clean, and well-groomed presentation.
• Must be physically able to lift up to 50 lbs. repeatedly and move equipment on carts (up to 200 lbs).
• Comfortable with long shifts and weekend/holiday work schedules.
• Computer literacy in Microsoft Office and familiarity with shared document management systems.

This job description is not intended to be all-inclusive. The employee may be assigned other related duties as needed to meet the evolving needs of Los Poblanos.