PRN Concierge

When you work at The Village at The Woodlands Waterway, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life!

The Village is recruiting for a hospitality-focused Concierge to join our team! This position provides front desk customer service to residents and visitors.

Here are a few of the daily responsibilities of a Concierge:

• Greets visitors to the community in a prompt and gracious manner. Determine the purpose of the visit, contact the appropriate party, and makes the visitor comfortable while they wait.
• Answers and directs all incoming phone calls to the appropriate person and/or take and distribute messages promptly and accurately.
• Manages incoming and outbound mail. Accepts and logs packages.
• Accepts and communicates transportation requests and follows up to ensure that they are fulfilled.
• Accepts, documents, and distributes work requests from residents and team members and follows up to ensure they are responded to in a timely manner.

Here are a few of the qualifications we need you to have:

• Must have excellent verbal skills and communication abilities.
• Ability to work effectively within a team-based environment.
• Must have excellent computer skills.
• Ability to efficiently operate telephone system.
• Ability to work flexible hours including weekends and evenings.
• Ability to handle stressful situations while maintaining a calm, efficient demeanor.
• Efficient multitasking and organizational skills
• Attention to detail
• Discretion
• Customer service skills
• Research skills
• Problem-solving skills
• Vendor relations skills

HOSPITALITY FOCUS: The Community fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

• We greet residents, employees and guests warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees and guests feel important.
• We ask "Is there anything else I can do for you?"
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

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