Fitness Center Receptionist at Northwood Club

Northwood Club is a premier country club established in 1946 and located in Dallas, Texas, best known for hosting the 1952 U.S. Open. We just re-opened our newly renovated PGA Championship Golf Course which was named #1 Best Golf Course Renovation in Avid Golfer Magazine. The club also has a Distinguished Clubs of the World Emerald Designation for outstanding member service. Our staff consists of a wide range of professionals who are well recognized in areas of Tennis, Golf and Culinary. We are currently looking for a part-time receptionist and child care attendant for our Wellness Facility.

Department: Fitness

Reports to: Director of Wellness, Assistant Director and Clubhouse Manager

Classification: Hourly and Non Exempt

General Purpose: Friendly, customer service oriented, and professional individual to provide services for members and guests. Answer phones to assist with general inquires and appointments on a daily basis. Perform basic clerical work and assist with child care when needed.

Essential Duties:

• Welcomes members and guests, in person on the telephone; answering or referring inquires.
• Provide continuous and courteous customer service to members and their guests
• Answering phones in a timely manner, returning messages and confirming appointments.
• Directs members and guests; giving instructions.
• Maintains safe and clean reception area by complying with procedures, rules and regulations.
• Light housekeeping duties required to wipe down machines and clean up child care room
• Operate and maintain a safe, clean exercise and youth environment for all Northwood Club members
• Thoroughly complete all reports during shifts
• Enforce all rules and regulations
• Receive incoming calls, answer questions, take messages
• Establish positive relationships with members and children
• Maintain professional conduct at all times
• Assist with clerical work as assigned
• Be extensively knowledgeable about and be able to answer questions related to all aspects of Wellness & Recreation Programs
• Maintains flexibility to take on new and different tasks as directed by the Department Manager/Supervisor.
• Attends staff meetings and training when required

Education/Experience: High school education; or up to one year related experience or training; or equivalent combination of education and experience.

Language Skills: Fluent English is required. Effective communication to members, staff and between departments is required daily. Professional language and vocabulary will be used at all times.

Mathematical Skills: May be required: to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

Reasoning Ability: May be required: to apply common sense understanding to carry out simple one and two step instructions; to deal with standardized situations with only occasional or no variables.

Physical Demands: Frequently sits; uses hands to finger, feel or handle; reach with hands and arms. Occasionally stoops, kneels, crawls, crouches, sits, talks or hears. Regularly lifts up to 25 pounds.

Certificates/Licenses: Must be at least age 18. First Aid, CPR & AED Certification, Child Abuse Awareness Training required.

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English required in order to perform the duties of the job (e.g. the employee may be required to communicate with English speaking members or co-workers, the manuals for equipment the employee may use are in English).
• Ability and knowledge in Microsoft Office Suite (word, excel, power point, outlook)

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.