Residential Concierge

Residential Concierge (Resident Services Specialist) Location (city, state): New York, NY Industry: Residential Property Management Pay: $18 - $20.00/hour About Our Client: Addison Group is partnering with a well-established, community-focused residential property management company in New York City. Known for their commitment to delivering exceptional resident experiences, our client values integrity, service excellence, and a people-first culture. Job Description: The Residential Concierge is a frontline representative of the property, responsible for supporting residents with day-to-day needs, resolving concerns, and ensuring a positive living environment. This role is ideal for someone who enjoys engaging with people, thrives in fast-paced environments, and has a passion for hospitality and problem-solving. Key Responsibilities: Greet residents and guests with professionalism and warmth Assist new residents with move-in processes and orientation Communicate building policies, amenity details, and general resident information Handle inquiries and resolve issues through phone, email, and in-person interactions Use property management software and internal tools to track and resolve requests Coordinate with internal teams to ensure a seamless resident experience Maintain a tidy and welcoming lobby/front desk area Listen empathetically and provide helpful, solution-based responses to resident concerns Qualifications: 1+ year of experience in customer service, hospitality, or residential services Strong verbal and written communication skills Proficient in Microsoft Office; experience with CRM or property systems a plus Ability to multitask and stay organized in a busy environment Friendly, helpful attitude and a commitment to professionalism Flexible and team-oriented mindset Additional Details: Full-time, onsite role in New York, NY Contract-to-hire opportunity with potential for permanent placement Monday-Friday schedule, with some weekend flexibility preferred Perks: Opportunity to work with a respected NYC-based residential management company Exposure to property operations and resident engagement best practices Supportive team culture and growth-oriented environment Addison Group benefits while on contract: medical, dental, vision, and 401(k) eligibility Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. #Admin4