Maitre D

Required Years of Experience

2 years

Job Details Job Title: Maitre D

ABOUT KENT HOSPITALITY GROUP

Kent Hospitality Group (KHG) is a dynamic and innovative hospitality company founded by visionary Chef Jamal James Kent and entrepreneur-led private equity platform SC Holdings. KHG comprises Michelin Star restaurants, private members clubs, and world class venues. We are dedicated to delivering fine dining, unmatched hospitality, and first-rate experiences across North America. We are seeking creative go-getters to join our team to help elevate our brand.

Job Summary:

The Maitre D will be responsible for managing hospitality at the door for Time and Tide guests. They will be a point of contact for the host team during service. They will also be responsible for organizing and maximizing the potential for the Time and Tide reservations books in Resy.

During service they will be responsible for, but not limited to, the following tasks:

• Reviewing the book at Time and Tide pre-meal meetings.
• Confirming the accuracy of the Info Sheet and Visit Notes for the following days service.
• Googling guests (if not already done) and notating VIPs in Resy profiles.
• Greeting guests and directing proper locations of Time and Tide during open hours.
• Verifying deposits for pop-up reservations throughout the service.
• Confirming opening and closing host side work duties are completed thoroughly.
• Noting special guest requests and events
• Cultivate relationships with regulars
• Maintaining VIP/Critic Facebook and Daily FOF Sheet
• Close the Time and Tide Front Desk 3-4 shifts per week

CANDIDATE REQUIREMENTS
Must have 2 years + experience in a fast paced NYC restaurant as a Lead Host or Maitre'D
Experience working with Resy is preferred
Must be able to lift & carry at least 50 pounds
Must be able to stand for long periods of time
Must be comfortable with repetitive motions (such as walking, bending & standing)
Must be knowledgeable of Industry critics & awards
Must have full schedule availability
Must be able to take constructive criticism and work well in a team dynamic

SERVICE RESPONSIBILITIES:
Be warm, knowledgeable and noticeably appreciative
Accommodate guests by making each individual feel welcome
Act professionally and always maintain composure
Identify and report problems to management immediately
Be aware of service flow, dining timing, and adjust for each guests individual needs
Implement and follow steps of service

Must have open availabiltiy for Training days leading open to Time and Tide Grand Opening. Specific Details, Dates, and Times will be shared upon receiving Job Offer. Compensation Details

Compensation: Hourly ($17.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts, Wellness Program

Required Skills

Hospitality Management

Experience in a Fast Paced NYC Restaurant as a Lead Host or Maitre'D

Reservations Management

Knowledge of Resy Preferred

Customer Service

Ability to Lift and Carry at Least 50 Pounds

VIP Guest Service

Event Coordination

Comfortable With Repetitive Motions Such as Walking, Bending, and Standing

Relationship Building

Front Desk Operations

Physical Ability to Lift and Carry at Least 50 Pounds

Ability to Take Constructive Criticism and Work Well in a Team Dynamic

Ability to stand for long periods of time

Warm, Knowledgeable, and Appreciative Attitude

Teamwork

Professional Demeanor and Composure

Problem Solving

Problem Solving and Reporting Skills

Service Flow Management

Knowledge of Service Flow and Dining Timing

Ability to Adjust for Each Guest's Individual Needs

Implementation and Follow Through of Steps of Service

Read more