Summit Rock Club Concierge

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Description

Benefits

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• Medical, Dental, Vision Insurance\n
• Paid vacation, paid Holidays\n
• 401k plan with employer match\n
• Long and short-term Disability\n
• Major Illness Insurance\n
• Accident Insurance\n
• Limited access to some resort amenities (Golf, etc)\n
• Retail and dining discounts\n
• Discounts at all Crescent Hotels & Resorts properties\n

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

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• Associate housing and shuttle service\n

• Weekly meal subsidies\n

• Golf and Amenity Privileges*\n

• Associate discounts\n

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• Retail and Dining at Horseshoe Bay Resort\n

• Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.\n

Full Time roles are eligible for the above, plus:

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• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans\n

• Critical Illness and Accident plans\n

• Associate Relief Fund\n

• Privileges based on occupancy and business levels

Definition: This position provides personalized services and assistance to members of the Summit Club. This involves assisting with reservations, handling special requests, helping plan and coordinate events or private functions, providing information about upcoming events and activities, maintaining member records and preferences, and addressing and resolving members' complaints or concerns promptly and professionally

Key Responsibilities:

All member interaction responsibilities take priority over administrative tasks.

Customer Service Excellence: Deliver exceptional member and guest service by being attentive, patient, and helpful in all communications.

Detail Oriented: Attention to detail is essential for ensuring accuracy and maintaining high standards in all aspects of this role

Handle Incoming Calls Efficiently: Answer and route all incoming telephone calls promptly, courteously, and accurately.

Manage Voicemail: Check and respond to voicemail messages in a timely manner, ensuring all inquiries and requests are addressed.

Email Correspondence: Monitor and respond to emails quickly, maintaining a professional tone and providing accurate information.

Assist with Inquiries: Provide information and assistance to on-site members and guests, telephone calls and email senders regarding services, reservations, and general inquiries.

Private Event Coordination: Collect details for intimate member gatherings at the Summit Rock Clubhouse and coordinate logistics with the General Manager and Executive Chef.

Support for Summit Events & Programming: Provide support to the Membership Team and Summit Rock GM by assisting with Summit Rock events and member programming, including planning, logistics, and day-of coordination to ensure a seamless and engaging member experience.

Coordinate with Other Departments: Liaison with other departments to relay messages, requests, and ensure smooth communication flow.

Confidentiality: Handle sensitive information with discretion and maintain the confidentiality of client and company information.

Technical Proficiency: Use telecommunication systems and email platforms efficiently, troubleshooting any minor technical issues that may arise.

Member Event Support: From time to time assist event team with pre, during and post event responsibilities.

General Duties:

Interact with Members, guests, realtors and visitors offering warm welcomes, requested information, directions and fond farewells.\n Know and communicate general knowledge of the property, policies and procedures, operating hours and current events property-wide.\n Assist with event planning and orchestration, reservations, onsite registration, decor and setup.\n Orchestrate tasks associated with issuance of unaccompanied guest passes (support role).\n Serve Members and their guests by making reservations to the amenities and suggesting activities and services to enhance their experience and generate revenue in our outlets.\n Maintain a good rapport with all managers and associates to ensure a smooth resolution of all member and guest concerns.\n Contact new Members to pick up or mail their temporary/permanent Member cards (support role).\n Assist in member statement communication and general accounting (support role).\n Oversee member photograph collection and directory (support role).\n Introduce new and longstanding members to the expanding Member's Online Portal.\n Greet prospects and area realtors, take accurate information and collection of Membership Interest Cards to pass along to the Director of Membership.\n Provide notary services to the members,\n

Employment standards:

\n High School diploma or equivalent required.\n Notary public required.\n Strong interpersonal, multi-tasking and prioritizing skills.\n Strong computer skills.\n Organizational and follow-up skills.\n Excellent oral and written communication skills.\n Possess problem solving, creativity and decision-making skills.\n Excellent social and interpersonal skills.\n Have a sense of urgency and initiative.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. \nFor further information, please review the Know Your Rights notice from the Department of Labor.

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