Receptionist - Pathway School

POSITION PURPOSE

The Receptionist serves as the first point of contact for students, families, staff and visitors at a special education school. This role provides high-quality customer service and administrative support to ensure efficient office operations. This position includes performing clerical tasks, maintaining student and administrative records, managing communications and assisting with other school-based duties as assigned.

ESSENTIAL FUNCTIONS

Note: These duties and responsibilities are judged to be "essential functions" in terms of the Americans With Disabilities Act or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements below are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person. Other duties may be assigned.

• Warmly greets and assists students, families, staff and visitors upon arrival and departure.
• Manages a multi-line phone system; answers, screens and directs calls in a professional manner.
• Performs general office and clerical duties, including but not limited to scanning, filing, data entry, copying and mail distribution.
• Maintains accurate and organized records in both digital and hard copy formats using approved district software.
• Assists in maintaining the front office area and ensuring a welcoming and professional environment.
• Coordinates the distribution of materials, forms, and information to families and staff as needed.
• Supports student arrival and dismissal procedures and responds appropriately to routine inquiries and emergency situations.
• Provides administrative assistance to school staff and administrators as directed.
• Ensures confidentiality of student and staff information.
• Performs other duties as assigned by the supervisor.

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent required
• Minimum of three (3) years of relevant office or administrative experience, preferably in a school or educational setting.

KNOWLEDGE, SKILLS and ABILITIES

• Proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and other data entry software.
• Strong verbal and written communication skills; ability to interact positively and respectfully with students, families and staff.
• Strong organizational and multitasking abilities, particularly in a busy office environment with frequent interruptions.
• Ability to work independently with direction and as part of a team.
• Ability to handle sensitive or confidential information with discretion.
• Demonstrated ability to learn and apply school/district procedures and protocols.

LANGUAGE SKILLS

• Ability to read and interpret safety rules, instructions and procedure manuals.
• Ability to write routine correspondence and reports clearly and professionally.
• Ability to communicate effectively with diverse individuals, including parents, staff and students.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions.
• Ability to manage multiple tasks while remaining welcoming and helpful to visitors and staff.

PHYSICAL DEMANDS

• Frequently required to sit for extended periods.
• Regular use of hands for typing and file management.
• Occasional walking, standing or reaching.
• Vision requirements include close vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

• Office environment within a special education school.
• Moderate noise level.
• Frequent interactions with students, families and staff.
• Must maintain composure and professionalism is a dynamic, interruption-prone environment.

The employee shall remain free of any alcohol or non-prescribed controlled substance in the workplace throughout his/her employment in the District.

The Livingston Educational Service Agency does not discriminate on the basis of race, color, religion, national origin, sex, disability, age, height, weight, marital status, or any other legally protected characteristic, in its programs and activities, including employment opportunities.

Inquiries regarding non-discrimination policies should be directed to the Assistant Superintendent for Administrative Services .