Room Attendant

Location

Hyatt Centric Santa Monica

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

• Thoroughly clean guestrooms according to standards.

• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

• Remove all trash and dirty linen from guestrooms and hallways.

• Keep all hallways, public areas and closets clean, neat and vacuumed

• Restock housekeeping cleaning cart for next day's use.

• Replenish chemical bottles.

• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.

• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.

• Handle items for "Lost and Found" according to the standards.

• Ensure overall guest satisfaction.

• Verify rooms are vacant and initiate maintenance requests

• Welcome, Greet, and escort guests

• Display a friendly, courteous and professional demeanor in all interactions with guests, patrons and other employees

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.