Customer Service Associate

Summary

We are seeking a detail-oriented and personable Customer ServiceAssociate (CSA) to join our team in Wallingford, CT. In this role, you'll beresponsible for supporting the Customer Service department with invoicing, dataentry, administrative tasks, and reporting. The ideal candidate will beorganized, proactive, and capable of handling multiple responsibilities in adynamic work environment.

Key Responsibilities

Distribute daily invoices to customer accounts via email

Accurately enter data and maintain timely updates

Provide general administrative support to the Customer Service team

Perform filing, archiving, and other office duties as needed

Coordinate and fulfill customer data requests for Times

Prepare and distribute daily internal reports

Manage front desk operations, including switchboard duties and visitoraccess

Facilitate the completion of customer certifications and representationsthrough TMS

Qualifications & Requirements

Associate degree or equivalent work experience required

1-3 years' experience in customer service and/or inside sales

Excellent organizational and interpersonal skills

Strong problem-solving abilities and attention to detail

Effective communication skills-both written and verbal

Experience with ERP systems (Oracle preferred)

Proficiency in managing communications across multiple platforms (phone,email, etc.)

Prior experience in a manufacturing environment is a plus