Customer Service Specialist - Lift-Rite - Greene, NY
- The Raymond Corporation
- Greene, New York
- Full Time
Join our Raymond Team as a Customer Service Specialist – Lift-Rite!
The Role:
We’re seeking a passionate and dedicated Customer Service Specialist to support our Lift-Rite division—someone who brings enthusiasm, attention to detail, and strong service expertise to the table. In this role, you’ll act as the primary liaison for dealers and customers, resolving inquiries and issues with minimal supervision. You’ll lead pre- and post-sales activities, coordinating orders, finished goods, parts, and services while managing inventory flow. By developing strong customer relationships and collaborating across internal teams, you’ll ensure service excellence, promote customer satisfaction, and drive repeat business. We value innovative and creative ideas—yes, even during meetings (where snacks are always welcome). If you enjoy tackling challenges with positivity and a bit of humor, you’ll feel right at home here.
What You’ll Be Doing:
* Understand and respond to customer needs by clearly explaining product and service features to support satisfaction and repeat business.
* Assist with the full order process—from receiving customer purchase orders to tracking supplier confirmations—ensuring all documentation is complete and accurate.
* Support resolution of customer questions and concerns, escalating complex issues as needed to ensure timely and effective solutions.
* Collaborate with the National Accounts Manager and Dealers to gather and share proposal information and respond to customer requests.
* Help communicate and clarify service policies for internal teams to ensure consistent customer support across locations.
* Participate in business improvement projects by offering support on planning, documentation, and implementation tasks.
What We’re Looking For:
* 6 + years of customer service experience
What Sets You Apart:
* A Bachelors Degree
* Experience with: JD Edwards, SAP, Transportation Insight
* Proficient in Microsoft Office applications such as Excel and PowerPoint
Where and When You’ll Work:
* Enjoy the best of both worlds with a hybrid schedule—collaborate in person at our Greene, New York (G2) office and work remotely 1 – 2 days a week. Hybrid work flexibility is available upon completion of required training and demonstrated proficiency.
* Working hours are 8:00 AM to 5:00 PM, Monday through Friday.
What Your Total Compensation & Benefits Package will look like:
Salary - $60,000 to $72,000 per year. Compensation depends on the selected candidate’s education and experience.
World Class Benefits:
* Competitive Salary
* Generous Paid Time Off and 13 Paid Holidays
* Affordable Medical plans and no-cost Dental & Vision options
* 100% 401(k) match up to 6%
* Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
* Tuition Assistance Program
* Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
* Recognition and Kaizen (continuous improvement) Reward Programs
* Meaningful opportunities for personal and professional development
* Onsite Fitness Center & Occupational Health Clinic
* Best in class work culture!
Together Let’s Innovate. Build. Grow.
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
Learn more here:
The Role:
We’re seeking a passionate and dedicated Customer Service Specialist to support our Lift-Rite division—someone who brings enthusiasm, attention to detail, and strong service expertise to the table. In this role, you’ll act as the primary liaison for dealers and customers, resolving inquiries and issues with minimal supervision. You’ll lead pre- and post-sales activities, coordinating orders, finished goods, parts, and services while managing inventory flow. By developing strong customer relationships and collaborating across internal teams, you’ll ensure service excellence, promote customer satisfaction, and drive repeat business. We value innovative and creative ideas—yes, even during meetings (where snacks are always welcome). If you enjoy tackling challenges with positivity and a bit of humor, you’ll feel right at home here.
What You’ll Be Doing:
* Understand and respond to customer needs by clearly explaining product and service features to support satisfaction and repeat business.
* Assist with the full order process—from receiving customer purchase orders to tracking supplier confirmations—ensuring all documentation is complete and accurate.
* Support resolution of customer questions and concerns, escalating complex issues as needed to ensure timely and effective solutions.
* Collaborate with the National Accounts Manager and Dealers to gather and share proposal information and respond to customer requests.
* Help communicate and clarify service policies for internal teams to ensure consistent customer support across locations.
* Participate in business improvement projects by offering support on planning, documentation, and implementation tasks.
What We’re Looking For:
* 6 + years of customer service experience
What Sets You Apart:
* A Bachelors Degree
* Experience with: JD Edwards, SAP, Transportation Insight
* Proficient in Microsoft Office applications such as Excel and PowerPoint
Where and When You’ll Work:
* Enjoy the best of both worlds with a hybrid schedule—collaborate in person at our Greene, New York (G2) office and work remotely 1 – 2 days a week. Hybrid work flexibility is available upon completion of required training and demonstrated proficiency.
* Working hours are 8:00 AM to 5:00 PM, Monday through Friday.
What Your Total Compensation & Benefits Package will look like:
Salary - $60,000 to $72,000 per year. Compensation depends on the selected candidate’s education and experience.
World Class Benefits:
* Competitive Salary
* Generous Paid Time Off and 13 Paid Holidays
* Affordable Medical plans and no-cost Dental & Vision options
* 100% 401(k) match up to 6%
* Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
* Tuition Assistance Program
* Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
* Recognition and Kaizen (continuous improvement) Reward Programs
* Meaningful opportunities for personal and professional development
* Onsite Fitness Center & Occupational Health Clinic
* Best in class work culture!
Together Let’s Innovate. Build. Grow.
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
Learn more here:
Job ID: 481083857
Originally Posted on: 6/13/2025
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