Banquet Captain

The Canopy by Hilton, located in the heart of vibrant Downtown Grand Rapids, is seeking a talented Banquet Captain to help oversee and implement banquets and events at our unique full-service hotel. This position will support both our sales & events team and culinary team in executing memorable hotel events and banquets, while also leading our dedicated banquets team. If you are a strong leader with event experience, a passion for hospitality, and a commitment to creating extraordinary experiences, we encourage you to apply today!

JOB SUMMARY: Responsible for the supervision and control of hotel banquet events.

ESSENTIAL JOB FUNCTIONS:

• Supervise and coordinate the activities of banquet personnel. including recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties.
• Ensure compliance with MIOSHA standards to provide a safe work environment
• Knowledge and implementation of all banquet and food and beverage brand standards
• Assist Director of Food and Beverage with: department meetings and weekly work schedules
• Complete additional administrative duties that include: inventory and ordering.
• Attend and participate in staff and BEO meetings
• Knowledge of all emergency procedures and how to act on them
• Adhere to proper key control procedures
• Report any unusual occurrences or requests to the General Manager immediately
• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order
• Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Serve guests according to time frame established and proper etiquette
• Ensure courses are cleared and tables are properly crumbed
• Respond to and try to fulfill any special banquet event arrangements
• Replenish buffet items to ensure consistency and freshness in presentation
• Monitor tableware to ensure it is presentable to guests. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas
• Bus tables by removing and separating tableware, plateware, glassware, and flatware
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
• Speak with others using clear and professional language. Support team to reach common goals
• Ensure adherence to quality expectations and standards

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

• Excellent communication both verbal and written
• Dependable and guest-focused
• Time management and problem solving skills
• Strong leadership abilities

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Minimum of 1-2 years of Food & Beverage experience
• Previous banquet experience is preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Satisfactory criminal background screening required – Valid driver’s license and safe driving record may be required

SUPERVISORY RESPONSBILITY

This position may manage other bistro staff members.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

WHO WE ARE

Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible.

Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, & and Colorado. Additionally, we regularly integrate new hotels into our portfolio.

To learn more about our growing company, please visit www.lodgco.net