Bell Person (On-Call)

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive salary at $16.66.hr. + tips with discretionary performance bonuses 2x a year !
• Complimentary meals and covered team member parking.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO

• Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the vision, mission, and values of the Muckleshoot Casino Resort (MCR).
• Greet arriving guests with a friendly and professional demeanor, extending a warm welcome and helping.
• Assist guests with their luggage upon arrival and departure, ensuring it is transported to and from their rooms promptly and safely.
• Provide information about the hotel's facilities, services, and special amenities, such as spa services, dining options, and casino offerings.
• Escort guests to their rooms as needed, providing information about room features and amenities along the way.
• Help with any guest requests, such as booking reservations, arranging transportation, or providing directions to local attractions.
• Maintain a neat and organized bell stand area, ensuring it is stocked with necessary supplies and equipment.
• Coordinate with the front desk and housekeeping staff to ensure timely delivery of luggage and other guest requests.
• Uphold MCR’s standards of professionalism and service excellence.
• Handle guest inquiries, complaints, and special requests in a courteous and efficient manner.
• Assist in maintaining the hotel's exterior appearance, including keeping entrance areas clean and presentable.
• Maintain knowledge of local attractions, events, and points of interest to provide guests with recommendations.
• Provide guests with accurate information about check-out procedures and assist with luggage storage if necessary.
• Assist with valet parking services as needed.
• Handle guest inquiries and requests via telephone or in person.
• Maintain a strong understanding of the hotel's loyalty programs and benefits.
• Adhere to safety and security procedures, reporting any suspicious activities or incidents to appropriate personnel.
• Smile and engage guests and team members with a positive professional demeanor.
• Performs other duties as assigned.

WHAT YOU’LL BRING

• Previous experience in a guest-facing role, preferably in a luxury hotel or hospitality setting highly preferred!
• Thorough knowledge of local areas and resort amenities.
• Ability to communicate effectively with others both verbally and in writing.
• Provide excellent customer service and maintain a professional demeanor.

HOW YOU’LL BE SUCCESSFUL

• Knowledge of the local area, including attractions, restaurants, and transportation options.
• Ability to handle guest inquiries in a kind and professional manner.
• Ability to lift and transport luggage, stand for extended periods, and move around the property.
• Ability to work various shifts, weekends, and holidays.
• Ability to identify intoxicated guests and follow department procedures in handling such guests.
• Ability to utilize portable radio to be in constant contact with the Department as needed.

WHAT TO EXPECT

• Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
• Physical – Ability to maneuver in all areas of casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.