Floor Manager

Lapis Bistro
Washington, District of Columbia
Full Time

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Required Years of Experience

1 year

Job Details

The Popal Group, a family-driven boutique hospitality brand, is setting the standard in D.C. dining with our innovative restaurant concepts. We are looking for a passionate Floor Manager for Lapis. The ideal candidate will have a strong hospitality, food, and wine background. In this role, youll oversee daily operations, manage a talented team, maintain high service standards, and ensure the restaurant is a unique destination for guests.This is an exciting opportunity to lead a team, elevate business performance, and deliver a memorable guest experience.

Key Responsibilities

Customer Service

Maintain a clean, organized, and visually appealing dining area.
Supervise daily restaurant operations and ensure exceptional guest experiences.
Maintain a strong presence on the floor, engaging with guests to ensure a memorable dining experience.
Address and resolve customer complaints in a professional and timely manner.
Assist in managing reservations, seating arrangements, and table turnover.
Engaging with guests to obtain feedback both positive and negative and responding accordingly.
Monitoring the flow of service and addressing issues, should they arise.
Maintaining guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings.
Monitor service standards, ensuring all staff members provide friendly, efficient, and attentive service.
Monitor guest satisfaction levels touching each table and interacting with guests and their experience to resolve potential issues and use guest feedback to continuously improve operations.
Act as the point of contact for VIP guests or high-priority customer interactions, ensuring a personalized and memorable experience.

Team Leadership and Staff Supervision

Lead by example, providing clear direction and motivation to the team
Supervise and lead front-of-house staff, including servers, hosts, and bartenders, ensuring smooth service execution.
Foster a culture of teamwork, accountability, and continuous improvement.
Lead front-of-house team and support back-of-house teams to maintain service efficiency.
Monitor staff performance and provide coaching, feedback, and on-the-spot training.
Ensuring the steps of service are adhered to by all hosts, servers, bartenders, and support staff.
Verify all side work for each section on floor has been assigned and completed
Note any performance issues with members of staff and communicate clearly and promptly with the rest of the management team in order to address problems as they arise.

Operational Efficiency

Writing nightly shift reports outlining any important events from the day.
Ensure opening and closing server side work is completed to set up for a successful service.
Monitor inventory and ensure that supplies and ingredients are adequately stocked.
Supervise and oversee the cleanliness, organization, and overall appearance of the dining room, bar, and restrooms
Report operational issues, staff concerns, or maintenance needs to senior management.
Troubleshoot any technical issues with POS systems and coordinate with IT or technical support as needed.

Health and Safety Compliance

Ensure compliance with health, safety, and sanitation regulations.
Ensuring a safe working and guest environment to reduce the risk of injury and accidents.

Financial and Administrative Responsibilities

Oversee end-of-shift financial procedures, including cash handling, POS transactions, and reconciliation
Communicate with Management about sales information and pertinent notes through the use of the daily manager log.
Document and update any staff sick leave or vacation time in the manager log service notes.
Enter and ensure accuracy of the tip sheet at the end of each shift.

Communication and Coordination

Act as the primary point of contact for staff and guests during shifts.
Conduct pre-shift meetings to align staff on goals, menu changes, and service expectations.
Maintaining open and clear communication with the staff and management team.
Communicating important information to the kitchen and dining room teams, such as low stock or out-of-stock items.
Act as a liaison between front-of-house and kitchen staff to ensure smooth communication and resolve any issues that may arise.

Qualifications:

Proven experience (1+ years) as a Manager , ideally in a fine-dining setting.
Deep knowledge of wines, wine pairings and cuisine is highly preferred.
Strong leadership skills with experience managing, developing, and motivating a diverse team.
Exceptional communication and interpersonal skills, with the ability to build relationships with both guests and staff.
Strong problem-solving abilities and the capacity to work well under pressure.
Restaurant management
Shift management
Food Safety Certification
ServSafe
ABC/ ABRA

Skills:

Excellent organizational and multitasking skills.
Strong understanding of inventory management.
Proficiency in using point-of-sale (POS) systems, resy, inventory software, and Google Office Suite.
Creative thinking with a passion for providing an extraordinary dining and drinking experience.
Knowledge of local, state, and federal health, safety, and liquor laws.
DOH food handler certified.

Education & Experience:

High school diploma or equivalent required; a degree in Hospitality Management, Business, or a related field is preferred.
Minimum of 1 years of experience in a managerial position within the restaurant or hospitality industry.
Strong background in wine service is preferred.

Physical Requirements:

Ability to stand for extended periods and lift up to 30 pounds.
Ability to work long hours, including nights, weekends, and holidays as required by business needs.
Ability to work in a fast-paced environment while maintaining composure and attention to detail

Benefits:

401(k), Dental insurance, Employee discount, Health insurance, Paid time off, Vision insurance

Shift:

8-10 hour shift, including evenings and weekends

Compensation Details

Compensation: Salary ($55,000.00 - $65,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts

Required Skills

Strong interpersonal skills

Ability to Handle Stressful Situations

Conflict Resolution skills

Time Management Skills