Front Desk Agent

2 years

We are currently hiring for 2 tiers of this role: Steward Lead and Steward .

The Steward is responsible for managing multiple customer service aspects of the business. As Steward, they are responsible for welcoming and checking in journeyers (clients) and overseeing the flow of the journeyers throughout the space, they oversee the needs and operations of the facility, provide support to stewards, sauna guides and deckhands (cleaning support team) and are able to remain calm and organized in a fast paced environment. They operate as on-site shift lead, are a leader amongst their peers and are responsible for supporting events management, communications, inventory, trainings and helping oversee and manage special projects and initiatives.

The Stewards role is of crucial importance to the overall experience of the journeyers and to supporting the crew and community at Othership.

The Steward is an individual who understands and embodies the Othership vision and core values. The Steward is personable, highly professional, takes initiative is highly independent and possess leadership qualities within in their community.

The Steward Lead team at our new Williamsburg location has the opportunity to shape the culture of our Steward team!

Part-time opportunities available. Evening and weekend availability required. Key holder responsibilities.

• Being the face of Othership by embodying our core values through communicating with enthusiasm, empathy, respect and kindness to our journeyers and patrons, always with a consistent and strong expression of the highest customer service.
• Offering thoughtful, clear communications with operations manager, fellow management colleagues, guides and cleaning support team.
• Is knowledgeable and upholds an awareness of the mission, core values and culture of Othership.
• As onsite shift lead; is able to offer clear communication and directives to fellow crew (stewards, guides, crewmates & deckhands).
• Works directly with Ship Captain, Assistant Ship Captain, Partnerships Manager & Social Media Manager to help support in events management, inventory, special projects and initiatives.
• Reports to Ship Captain: customer service needs, client account issues, sales reports, cleaning support needs including; regular inventory reporting, studio maintenance issues and any operational needs.
• Responsible for managing all customer service needs : checking in journeyers, answering multitudes of phone calls + email inquiries. Engages in our discord channels, offers journeyer relationship development and offers proactive solutions for journeyer needs and complaints.
• Responsible for managing Mariana Tek (database software) ; manages and oversees class sign-in and attendance, sales and booking services. Keeps journeyer accounts accurate and up to date; manages membership contracts; cancellations and collects overdue accounts.
• Responsible for managing the reception desk : cultivates and builds community in all interactions through developing journeyer relationships; takes ownership of the journeyer experience; drives sales; has knowledge of the ship, all programming, promotions and sales.
• Responsible for overseeing and maintaining facility operations : regular circulation of all areas to ensure proper organization and cleanliness; front desk, change rooms, maintaining tea room, sauna + ice bath maintenance, washrooms and staff/storage room, laundry, retail and organizes lost-and-found items.
• Oversee and manage ongoing maintenance of specific equipment including ice baths, sauna and crew room equipment.
• Responsible for managing the reception desk: cultivates and builds community in all interactions through developing journeyer relationships; takes ownership of the journeyer experience; drives sales; has knowledge of all programming, promotions and sales
• Responsible for understanding the role of the deckhand in order to best support the space and the overall success of the team (to complete 3-4 shifts upon hire.)

• Able to work on your feet for 8 hours
• Able to move, pull carry or lift 20 pounds
• Must be able to kneel, bend, reach, climb and stand for long durations of time
• Able to work in an environment with large temperature variations

• Must be available to work 3-4 shifts per week and have strong on floor presence; ability to work a flexible schedule including, early mornings, nights and weekends and some holidays.
• Previous experience in management roles or fitness and wellness environments.
• Has an understanding of the lifestyle and a passion for growing the Othership community.
• Uses the practices (sauna + Ice bath + breathwork + mindfulness)
• Customer focused: Serving with empathy, kindness, patience and support.
• Highly independent with proven leadership abilities.
• Strong work ethic and habits including reliability, punctuality, and organizational skills.
• Personally committed to continuous improvement and development.
• Outgoing, empathetic and friendly personality with a strong ability to connect with others.
• Ability to multi-task and function in a fast paced environment; communicates clearly, is a self-starter and team player.
• Must have the proven ability to drive revenue, possess excellent time management, organizational and follow-up skills
• Effective organizational skills; including problem-solving skills and the ability to work with ambiguity
• Proficient with Microsoft Word, Excel and Gmail / Calendar.
  • Ability to learn new tech platforms used for operations / MGMT
  • Experience with fitness booking systems or reservation systems a plus

• Personal development through training with world-leading facilitators.
• Discounts for friends and family to share the Othership experience.
• Access to partner services that complement your wellness journey.
• Retail and product discounts for your personal enjoyment.
• Exciting team events and activities to foster connections and camaraderie.

• $18-25 per hour based on experience and role

Welcome aboard Othership, Space for Transformation, a space to shift your emotional state through peak experiences that inspire awe and belonging.

We believe that learning how to regulate yourself, and your emotions, in a world that cant be regulated can and should be a memorable voyage, maybe even an adventure.

Othership is building the future of emotional wellness through social bathhouse experiences and an immersive breathwork app.

We are creating healthy social and emotional regulation classes for people interested in mindfulness, meditation, longevity, entrepreneurship, performance, art and culture.

You will get exposure to certification programs and retreats around many modalities like breathwork, mobility, sauna, emotional release, ice baths, ecstatic dance and social events with world leading facilitators in these spaces.

You will experience incredible personal growth opportunities with training around emotional connection, being accountable and showing up, improving vulnerability and being seen, building more gratitude, and being of service to others.

You will help people transform their lives everyday conquer fears, feel an experience of awe and magic, beat addiction, get healthy, get in touch with their emotions, feel self love. The Othership experience is powerful! If making people smile drives happiness for you, this happens daily every single shift.

Compensation: Hourly ($18.00 - $20.00)

Benefits & Perks: Wellness Program

Ability to Remain Calm Under Pressure

Teamwork

Conflict Resolution

Problem Solving

Adaptability to Changing Environments

Attention to Detail

Sales Skills

Relationship Building

Time Management

Ability to work in a fast paced environment

Customer Relationship Management

Flexibility in scheduling

Physical Stamina

Ability to Learn New Technologies Quickly

Passion for Wellness and Community Building

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