Customer Service Specialist

Job Description

A complete online application will include a letter of interest and resume/curriculum vitae. Please note that the search committee will not review incomplete applications.

The position takes a lead role in providing exemplary front-line customer service and support to internal and external constituents and provides timely, accurate, and detailed information to prospective and current students to help the College reach its enrollment and HSI goals. The position must be able to answer complex questions using professional judgment and a strong working knowledge of all areas of the college, including admissions, financial aid, and registration. The position assists with the processing and communication plan for all regular undergraduate applications, which requires extensive knowledge of all relevant Minnesota State and Riverland policies and procedures.

Salary Range:

$21.90 - $ 29.65 / $45,727.00 - $61,909.00

Minimum Qualifications

• Minimum of one year of Customer Service experience.

• Proficiency in computer programs, including MS Word, Excel, and Outlook.

• Skill in data entry and the ability to check data for completeness, accuracy, and discrepancies.

• Strong communication, interpersonal, and time management skills.

Preferred Qualification

• Experience with ISRS, ARSA, Web Communication, and document imaging.

• Demonstrated skills in working under pressure and within time constraints/deadlines.

• Strong attention to detail

• Knowledge of College, Minnesota State, Federal, State, and local laws, rules, policies, and procedures pertaining to student data privacy, FERPA, and admissions.

• Bilingual/multilingual fluent in Spanish, Somali, Karen, Anuak, Nuer, or other languages that reflect our student body, workforce, and communities.

• Demonstrated experience working with multicultural and underserved populations.

Other Requirements

A complete online application will include a letter of interest and resume/curriculum vitae. Please note that the search committee will not review incomplete applications.

This position requires completing employment references and a drivers license background check.

Minnesota State is unable to sponsor Applicants for work visas. All Applicants must be legally authorized to work in the US.

Work Shift (Hours / Days of work)

8:00 am - 4:30 pm / Monday through Friday

Telework (Yes/No

No

About

Riverland Community College is dedicated to fostering an environment where employees, students, and the region thrive. Guided by our vision, mission, and values, we provide excellent opportunities for students to reach their academic and career goals. Our values focus on cultivating student growth through service, collaboration, innovation, and respect. We offer a supportive and innovative culture that values individual and team contributions and is committed to diversity and inclusion.

Diversity and Inclusion: We are dedicated to continually developing a workforce that mirrors the diversity of our students and communities. We recognize the value of diverse experiences and perspectives, which enhance our ability to serve the people of our region effectively.

Hispanic-Serving Institution (HSI) Commitment: Riverland is an emerging Hispanic-Serving Institution. We welcome candidates who understand HSIs and the Latinx student experience, further enriching our inclusive community.

Student-Centered Education: With small class sizes, personalized instruction, and hands-on learning. Riverland offers student-centered education that empowers individuals to succeed. Our diverse range of credit and non-credit courses caters to various learning modalities.

Program Offerings: With campuses in Albert Lea, Austin, and Owatonna, Riverland offers associate degrees in over 90 career options, liberal arts and sciences, and customized training, providing comprehensive educational opportunities for all.

Community and Quality of Life: Located in southern Minnesota, our region boasts excellent public and parochial education systems, diverse recreational activities for all seasons, and upscale communities that enrich personal and professional lives.

Join Riverland Community College, where dedication to employees, students, and the region drives excellence in education and service.

To learn more about Riverland or Minnesota State, visit