Housekeeping Coordinator - Caribe Royale Orlando Hotel

Scope of Position

The Housekeeping Coordinator is responsible for coordinating and overseeing the day-to-day operations of the Housekeeping Department. This includes managing and tracking room statuses, organizing requests, and ensuring that all guest rooms and public areas are cleaned and maintained to the highest standard. He/she will maintain all department records; handle all phone calls and guest requests and disseminate all information as needed while ensuring the safety and confidentiality of all guests.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• Minimum 1 year of Office Coordinator experience in a hotel or equivalent.
• Ability to communicate clearly with guests and associates.
• Ability to handle a multitude of tasks in an ever-changing environment.
• Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests.
• Excellent tying skills required.

Responsibilities

• Approach all encounters with guests and Associates in a professional, service-oriented manner.
• Answer multi-line switchboard in a courteous and efficient manner, as per hotel standards.
• Record all incoming calls, requests, tasks and incidents on the log sheet and ensure that they are followed up.
• Communicate additions or changes to the room assignments to Housekeeping associates as they arise throughout the shift.
• Ensure V.I.P or special requirements are provided and ready for guests on arrival.
• Ensure that all discrepancy rooms are monitored, checked and rectified in the computer on an ongoing basis and that the status of all rooms is updated at all times.
• Communicate any discrepancies, guest requests, arrivals, departures, due-out’s and rush rooms to Front Office.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.
• Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Able to work in a fast-paced environment.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.