Hotel Front Desk Agent

4804 University Drive NW
Huntsville , AL 35816

PTO, Benefits, hotel discounts

Front Desk Agent Courtyard Huntsville University Drive

Courtyard Huntsville University Drive is looking for our next Front Desk Agent ! We are currently undergoing a complete hotel renovation , set to be completed by mid-June this year . This is an exciting opportunity to join our team during a time of growth and transformation.

Do you have hospitality experience ? Are you passionate about guest service ? Are you looking for career growth opportunities ?

If so, apply today ! We offer all of these and more.

Job Overview

The Front Desk Agent is responsible for ensuring 100% guest satisfaction from check-in to check-out. This role requires a customer service-oriented individual who can assist guests professionally and efficiently , handle reservations, process payments, and maintain a welcoming and organized front desk environment.

Key Responsibilities

• Check guests in and out of the hotel efficiently and courteously.
• Provide information about hotel facilities and services, and assist guests with special requests.
• Answer phone calls, handle inquiries, and make reservations as needed.
• Process guest payments including credit card transactions and cash handling.
• Balance the cash bank and complete shift-end reports.
• Resolve guest complaints and issues professionally and courteously.
• Maintain guest accounts , including gift certificates, master accounts, and vouchers.
• Keep the front desk, back office, lobby, and other common areas clean and organized.
• Communicate effectively with hotel staff and management.
• Complete shift checklists to ensure all front desk tasks are completed.
• Coordinate guest relocations when necessary.
• Drive the hotel shuttle van as needed.
• Maintain a professional appearance and provide excellent customer service at all times.
• Perform additional duties as required by management.

Job Requirements

• Strong customer service skills with a passion for hospitality.
• Valid drivers license (required) for operating the hotel shuttle.
• Ability to work flexible hours , including weekends and holidays.
• Ability to resolve guest issues in a professional and courteous manner.
• Ability to follow and enforce company policies and procedures.

Compensation & Benefits

• Salary: Starts at $16 per hour, based on experience
• Paid Time Off (PTO)
• Comprehensive benefits package
• Employee discounts at Marriott properties
• Flexible scheduling options

Work Schedule

• 8-hour shifts
• Day shifts (7 AM - 3 PM) & Evening shifts (3 PM - 11 PM)
• Weekend and holiday availability required

Why Join Us?

At Courtyard Huntsville, we are committed to providing a dynamic and supportive work environment where you can grow your hospitality career . With our exciting renovations underway , this is a great opportunity to be part of a revitalized guest experience .

If you're ready to bring your customer service skills to a professional hospitality environment , apply today !