Front Desk Agent

2842 S. Ocean Boulevard
Palm Beach , FL 33480

At Tideline Palm Beach Ocean Resort & Spa, exceptional service is not just something we aim for, it is at the heart of everything we do. As a luxury oceanfront resort in beautiful Palm Beach, we take pride in creating a seamless and elevated guest experience, every hour of every day.

We are currently seeking an Overnight Front Desk Agent who embodies responsibility, calm leadership, and a strong commitment to guest satisfaction. The ideal candidate is a natural problem solver, detail oriented, passionate about service, and confident working with minimal supervision. The overnight shift is a critical time when guest needs must still be met with grace, precision, and professionalism.

This role is not just about covering the desk. It is about continuing the tone of hospitality our guests have come to expect, solving problems before they escalate, and keeping the resort operating smoothly overnight. You are the bridge between late night and the new day, and your presence makes a lasting impression

Welcome late arrivals and assist with check-ins and check-outs
Respond to overnight guest inquiries and special requests with professionalism and urgency
Monitor and coordinate all overnight activity at the front desk and in the lobby
Maintain security awareness and follow emergency procedures if needed
Ensure the lobby and front desk area remain clean, orderly, and guest ready
Answer and direct incoming calls
Assist with wake-up calls, early departures, and pre-registration of morning arrivals
Accurately complete overnight audit tasks and reporting as needed
Communicate key information to the morning team during shift handoff
Serve as the overnight point of contact for other departments and hotel leadership

Someone who is calm, confident, and dependable under pressure
A problem solver who can work independently and make sound decisions
Passion for service and hospitality, even during quiet overnight hours
Strong attention to detail and ability to follow through on every task
Clear and professional communication skills
Ability to multitask and remain organized in a fast-paced environment
Flexible availability to work weekends and holidays as needed

If you are someone who leads by example, thrives in quiet but meaningful moments, and takes pride in delivering service that reflects the luxury and care of Palm Beach hospitality, we welcome you to apply and be part of what makes Tideline special.