Banquet Houseperson Supervisor

JW Marriott Reston Station

1840 Reston Row Plaza |
Reston , VA 20190

250 Room Hotel Managed By Crescent Hotels & Resorts Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn Full-Time Description Crescent Hotels & Resorts is honored to announce an exciting opportunity for a talented Banquet Houseperson Supervisor for the grand opening of JW Marriott Reston Station Residences this Fall! Join the opening team of the first JW Marriott in Virginia! Experience a new level of luxury at JW Marriott Reston Station, a stunning 28-story landmark that overlooks Reston Row, a lively urban hub filled with top-notch dining and entertainment options. The hotel features 247 rooms spread across 12 floors, setting a new standard for luxury accommodations in the DMV area. With the largest luxury meeting space in Northern Virginia, totaling 35,000 sq ft, it includes two ballrooms with 20-foot ceilings and plenty of natural light from floor-to-ceiling windows and a large skylight. The JW Residences occupy the remaining 16 floors. This impressive architectural gem is conveniently located along the Silver Line Metro, perfectly positioned between Dulles International and Reagan National airports, providing travelers with exceptional access to the capital region and beyond. We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that feed your inner explorer, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next exceptional team member to join us on our amazing Team. We are committed to providing you with:

• Generous compensation package
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Discounts with our Crescent managed properties in North America for you & your family members

What will you be doing? Lead Daily Operations

• Supervise and schedule banquet housepersons, assigning tasks according to daily Banquet Event Orders (BEOs).
• Ensure setups are completed accurately, efficiently, and in accordance with Marriott brand and event standards.

Review & Execute Event Setups

• Interpret BEOs and floor plans to verify table configurations, staging, AV placement, linens, and decor are correct.
• Perform pre-function inspections and make real-time adjustments as needed.

3. Maintain Cleanliness & Safety Standards

• Ensure all event spaces, storage rooms, and service areas are clean, organized, and hazard-free.
• Promote safe lifting techniques and proper equipment usage in line with Marriott safety protocols.

Inventory Oversight

• Track and maintain inventory of banquet furniture and equipment (tables, chairs, risers, skirting, etc.).
• Report repair needs, maintenance concerns, and equipment losses in a timely manner.

Collaborate Across Departments

• Serve as a liaison between Banquets, Event Management, Engineering, and AV teams to ensure alignment and readiness.
• Communicate setup status and changes to relevant teams to support seamless service delivery.

Support Event Execution

• Be physically present during event setup windows to oversee progress and assist when needed.
• Respond promptly to on-site client or banquet manager requests for adjustments or additions.

Training & Development

• Assist in onboarding and training new banquet housepersons.
• Reinforce Marriotts service culture and support a positive, respectful work environment.

Administrative Responsibilities

• Maintain daily shift logs, event setup checklists, and performance notes.
• Participate in departmental meetings and assist with operational planning.

Uphold Marriott Brand Standards

• Ensure all banquet setups reflect the quality, consistency, and excellence expected of the Marriott brand.
• Maintain a professional appearance and behavior in alignment with Marriott grooming and conduct policies.

Flexibility & Availability

• • Must be available to work a flexible schedule including early mornings, late nights, weekends, and holidays as dictated by event volume.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Ability to meet standards of appearance. Can communicate well with guests. Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Must be willing to pitch-in and help co workers with their job duties and be a team player.

PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. Our Differences Are What Make Us Great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. Thats why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Posted June 13, 2025