Temporary Part-time Worker (Clinical Receptionist) University of Pennsylvania

Temporary Part-time Worker (Clinical Receptionist)

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title
Temporary Part-time Worker (Clinical Receptionist)

Job Profile Title
Temporary Employee - Non-Exempt

Job Description Summary
This part-time temporary position requires staffing our hospital client service area. It requires providing excellent customer service to clients who bring their pets to Penn Vet for treatment. It involves registering patients, discharging patients, posting charges, accepting payments, answering phones for Patient Information and ES calls, filing, and using Cureatr. This position requires strong customer service skills, being able to communicate effectively with clients, clinicians, and staff. This position is an essential personnel position and working an alternate schedule will be required.

Job Description

Responsibilities for this part-time temporary position include:

• Call for a triage when clients come into ES with an emergency. Process all intake paperwork, discharge paperwork, and manage the client/doctor interactions. Check Clients in and out of appointments. Print discharges for inpatients being discharged.
• Answer the ES phone lines and assist clients with determining if they need to come into ES. Transfer calls from referring veterinarians to the ES doctors. Advise when to call Poison Control. Answer Patient Information Calls and contact the doctors for updates.
• Monitor and maintain the transfer board. Work with Medical Records to make sure the ES charts get added to the medical record.
• Makes copies, send faxes, keep all forms stocked.
• Admit all A.M. admits to the hospital that will be transferred to other services.

Qualifications

H.S. Diploma or GED and 1-2 years of related experience or equivalent combination of education and experience is required. Previous receptionist experience is preferred as well as the ability to handle a very busy Emergency Room and clinic appointments. Seeking part-time temporary candidates who will work collegially with everyone within the department including doctors, students, and staff. Alternative work schedule required - some night and weekend hours are required. This position is an essential personnel position.

Working Conditions
Office, library, computer room

Physical Effort
Typically sitting at a desk or table

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
School of Veterinary Medicine

Pay Range

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements
A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health and Life : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare.
• Retirement : Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

Please note that benefit eligibility is determined/based on ACA guidelines.

Equal Employment Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state, or local law.
To apply, visit

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