Senior Receptionist & Switchboard Operations MS Onsite

Senior Receptionist & Switchboard Operations (MS Onsite)

Additional Pay Details:

Compensation range is $22.00 - $24.00 per hour

Position Profile

Serve in a senior-level capacity to uphold a professional image of the company by delivering prompt, courteous, and efficient service to visitors, guest employees, and telephone callers. Responsibilities include message handling, light administrative support, and maintaining a welcoming front office environment.

Key Responsibilities

• Greet visitors, manage sign-in, issue visitor badges, and assign wireless network access as needed
• Activate temporary access badges for employees with lost, forgotten, or malfunctioning badges
• Answer and route global calls, including confidential ones, using the company-wide switchboard
• Prioritize calls and escalate customer service issues appropriately
• Maintain and update company phone and speed dial lists
• Train and guide backup receptionists on policies and procedures
• Notify employees of inbound deliveries or redirect to the Mail Room as appropriate
• Provide light administrative support (e.g., issuing access cards, scheduling meeting rooms, preparing labels/manuals)
• Proactively seek additional tasks during downtime
• Track and follow up on loaned access cards; notify Security if not returned
• Build professional relationships with customers and internal teams
• Keep the reception area clean and organized, including reading materials
• Perform other duties as assigned by the Site Manager

Qualifications

• High school diploma required
• Experience in a headquarters environment preferred
• 8+ years of receptionist experience in a busy switchboard setting preferred
• Typing speed of 40 WPM
• Flexibility to work between 7:00 AM and 6:00 PM (8-hour shifts)

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Proficient in PC use and basic clerical tasks
• Ability to manage high call volumes
• Strong organizational and judgment skills

Working Conditions and Physical Demands

• Office environment with standard lighting, ventilation, and noise levels
• Requires comprehension and application of complex information
• Mostly sedentary work with occasional walking, standing, bending, and light lifting (under 10 lbs)
• Regular use of keyboard and other office tools requiring moderate dexterity

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.