Front Office Agent

Hotel Saint Augustine is looking for a dedicated Front Office Agent to join our newly opened property! Hotel Saint Augustine is a new 71-room property located in the heart of the Montrose neighborhood. The hotel is spread across five small buildings with an all-day restaurant, lobby bar, and intimate event space. Hotel Saint Augustine takes inspiration from the spirit of Houston itself, a duality of old world and new, a rich diversity and a forward-thinking sensibility. Hotel Saint Augustine is proud to be part of the Bunkhouse/Hyatt family, and our colleagues enjoy the following benefits.

• Free room nights, Discounted and Friends & Family Room Rates
• Free parking
• Generous Paid Time Off
• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

We believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

As our Front Office Agent is responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift due to work needs.

This is more than just a job-it's a chance to grow your career, leave your mark, and be part of something truly special. If you're ready to lead with purpose, drive results, and shape the future of one of Houston's newest Hyatt properties we'd love to hear from you!

Job Responsibilities:

• Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
• Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
• Pre-register, block reservations and take same day reservations, when necessary, cancel room reservation according to cancellation guidelines.
• Process guest check-ins by confirming reservations and review all noted information. Guest(s) without reservations can be sold an agreed upon room type. Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, assign guest room.
• Communicate services and amenities of the hotel to guests.
• Maintain guest history files.
• Set-up accurate accounts for each guest in accordance to their requirements, i.e. separate room/tax/incidentals, comp.
• Maintain, monitor and balance room availability for any given day.
• File registration cards and vouchers by room number.
• Handle VIP and upgraded accommodations
• Assist and provide room change accommodations.
• Documents all guest requests, complaints, or problems.
• Resolve guest complaints to ensure guest satisfaction.

Knowledge, Skills, and Abilities:

One year minimum experience as a front desk agent.

Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

High School diploma or GED required, college degree preferred.

Must be able to sustain composure, remain calm, and possess a positive attitude.

Must be energetic and outgoing.

Must be service-oriented with excellent customer service skills.

Must be able to follow directions with focus to detail, speed, and accuracy.

Must be a team player with the ability to work under minimal supervision.

Must be able to multi-task in a fast-paced work environment.

Must possess excellent interpersonal and organizational skills.

Must have basic knowledge or arithmetic.

Must have the ability to input data and access information on the computer.

Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA CLOUD preferred.

Must be able to exercise confidentiality and discretion.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.