Housekeeping Skills Development Coach

• Please note: resume is required for this position.

Pay Rate: $22.00 an hour with $2.00 an hour additional shift differential on Saturday and Sunday

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and deliver comprehensive training programs for new and existing housekeeping team.
• Conduct regular training sessions, workshops, and on-the-job coaching to reinforce best practices.
• Monitor and assess the performance of housekeeping staff, providing constructive feedback and additional training as needed.
• Create training materials and manuals in alignment with hotel policies and industry standards.
• Ensure compliance with hotel policies and procedures.
• Collaborate with the housekeeping management and supervisors to identify training needs and develop customized training solutions.
• Assist in hiring process and onboarding new housekeeping staff.
• Foster a positive and motivating work environment that encourages teamwork and continuous learning.
• Provide feedback to supervisors on team member performance.
• Support supervisors in preparing and distributing performance reviews.

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Preferred Knowledge and Certification:

• High school diploma or equivalent.
• Minimum of 1 year of experience in housekeeping or a similar role within the hospitality industry.
• Proven experience in training and coaching staff.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Knowledge of housekeeping standards, practices, and procedures.
• Ability to lead by example and maintain a positive and professional demeanor.

PHYSICAL DEMANDS

• Must be able to walk and / or stand and exert fast-paced mobility for periods of up to 8 hours
• Must have a good sense of balance, and be able to bend and kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift 25+ pounds routinely
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact