Receptionist/Scheduler-Primary Care-New Canaan

The Lead Guest Services Receptionist will also be responsible for the aesthetic upkeep of the main lobby, answering phones, transporting & escorting guests as well as delivering flowers and belongings.

The Lead Guest Services Receptionist is critical to our patient-centered environment. As one of the first touch points guests encounter, it is imperative to exhibit outstanding customer service skills and to display caring, kindness and respect in all interactions. Providing information, transportation and guidance with respect and compassion demonstrates our values and always putting guests first.

• Subject matter expert and master of the operation and data collection for Fast Pass System. Work with Vendor on reporting, trouble shooting, enhancements and problem solving.
• Epic Super User and staff trainer. Attend training classes and interact with Epic team members.
• Set a tone of professionalism and calmness at the desk.
• Visitor Exceptions and Restrictions. Stay abreast of ever changing restrictions and exceptions, making sure all current information is updated in binder, etc. Confirm with nursing units when necessary, alert security to potential threats, etc. Enthusiastically and effectively receives, greets, and directs guests (patients, physicians, families and new employees to their destinations).
• Effectively provides direction of phone calls to the appropriate patient, employee, physician or department.

Sets the example for outstanding customer service, and supervises volunteer staff to insure consistency in retrieving and communicating information to our guests' needs.

• Delivers flowers and patient's belongings to appropriate destination.
• Escorts or transports patients when appropriate to their destination.
• Thorough understanding & knowledge of the Meditech system specifically as it relates to retrieving pertinent patient information.

The Lead Guest Services Receptionist will also be responsible for the aesthetic upkeep of the main lobby, answering phones, transporting & escorting guests as well as delivering flowers and belongings. The Lead Guest Services Receptionist is critical to our patient-centered environment. As one of the first touch points guests encounter, it is imperative to exhibit outstanding customer service skills and to display caring, kindness and respect in all interactions. Providing information, transportation and guidance with respect and compassion demonstrates our values and always putting guest's first.

• High School Diploma or equivalent required with 1-3 years of related front office or customer service experience preferred.
• Demonstrated strong interpersonal, organizational skills.
• Effective communication skills, both verbal and written English proficiency required
• Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.
• Computer skills required (MS Office Word and Excel).
• Solid phone/customer service skills.
• Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).
• Ability to handle sensitive and confidential information.
• Ability to perform complex administrative tasks.
• Ability to work under pressure in a fast-paced and at times hectic environment.
• Careful attention to detail.
• Ability to work both in a team and independently.
• Ability to demonstrate professionalism.