Host/Hostess - DRP (Full-Time and Part-Time)

Classification: Full-Time or Part-Time/Year-Round

Job Summary (Essential Functions): The Donald Ross Pub Host/Hostess is responsible for providing our members and guests with friendly, professional and expedient service to help create memorable dining experiences.

Job Knowledge, Core Competencies, and Expectations:

• Oak Hill Country Club's Acorns of Excellence.
• Neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.
• Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.
• Works harmoniously and professionally with co-workers.
• Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if needed. Expected to work 40-60 hours per week throughout the year and additional hours during event weeks.
• All other duties as needed.

Duties & Responsibilities:

• Exceptional knowledge of Oak Hill's food and beverage standards and host operating procedures.
• Exceptional communication abilities to direct the flow of the dining room with the supervision of management.
• Prepares and prints a floor plan with the direction of Donald Ross Pub management. Ensures tables are assigned according to the floorplan and match up with the reservation sheet.
• Reviews all reservations in the point of sales system (Jonas) prior to each meal period. Makes note of special occasions and/or dietary requirements of members and guests dining at the Club. Relays information to servers accordingly.
• Ensures all menus are accurate and clean prior to service.
• Greets each member and guest during service and ascertains the name, party size and any special requirements.
• Controls the flow of seating to ensure top level service and the success of the service team.
• Maintains a neat and orderly work environment.
• Assists servers, server assistants, food runners and bar staff as needed throughout service.
• Assists members and guests with questions and directions.
• Accepts reservation requests in accordance with Oak Hill policies.
• Carries out bylaws and policies set by the Board of Directors.
• Any, and all other duties, as assigned by the DRP Restaurant Manager, DRP Assistant Restaurant Manager, and/or DRP Restaurant Supervisor.

Experience

• Previous food & beverage experience preferred.

Education

• High school or equivalent education required.

Licenses and Special Requirements

• Valid driver's license.
• Food safety certification.
• Alcoholic beverage certification.

Physical Demands and Work Environment

• Regularly exposed to moving mechanical parts and outside weather conditions.
• Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat. The noise level in the work environment is usually moderate to loud.
• Able to meet and perform the physical requirements of the job and to work effectively in an environment that is typical of this position.
• Frequent lifting, bending, climbing, stooping, and pulling.
• Must be able to lift 75 pounds.
• Must be 18 years of age.
• Must be able to follow written and verbal instructions.
• Must have a reliable form of transportation to and from work.

General Information

Scheduled Shifts: Full-time, year-round position. Days and hours are based on club operations and weather conditions. Regularly works 45+ hours per week.

Wage: Competitive wage, based on experience