Reservation Coordinator

Surly Brewing Co. is seeking a part-time Reservation Coordinator to join our hospitality team in Minneapolis, MN. Are you looking for a new opportunity to work for one of the most recognized local brands in Minnesota? Do you want to be a part of a hospitality team that runs one of the largest and busiest hospitality concepts in the Twin Cities? Are you looking to get your start in the events space? And, most importantly, do you love beer?! If you said yes to these questions, this might be the perfect opportunity for you!

The Reservation Coordinator will work both behind the scenes and in a client-facing capacity. The rate of pay is $20-22/hr. This is a part-time position and is eligible for Safe Sick Time.

ESSENTIAL FUNCTIONS

• Maintain outstanding standards, solid knowledge of the menus, available guest services, and SURLY beers, and all other components of customer service.
• Create and maintain a reservation spreadsheet that will allow hospitality management and staff an "on-the-fly" look at the status of all potential events.
• Lead by example and set the pace. Aid where needed, and contribute to building a positive team spirit.
• Manage the Beer Hall and Pizza Restaurant public reservation program.
• Edit Tock reservation program to fully optimize reservations during changing seasonal periods.
• Work with our Private Events Sales Manager in the office as needed.
• Ensures that each potential guest receives outstanding service in a prompt and timely manner.
• Bring potentially systematic problems that require immediate action to the attention of the General Manager.

QUALIFICATIONS

• You have a passion for craft beer and healthy sense of humor.
• You have efficient time management skills to prioritize tasks, manage schedules, and meet deadlines in a fast-paced environment.
• You are customer-service oriented; driven by patience, problem solving and a desire to drive brand loyalty one person at a time
• You are full of fresh ideas about possible events and ways to approach complex/complicated guest requests.
• You have knowledge of equipment and software including, but not limited to: phone systems, printers/fax machines, spreadsheets, email, inventory programs, Point of Sale (POS) programs, Internet applications, etc.

PREFERRED QUALIFICATIONS

• Experience working in hospitality and/or events
• Exceptional communication skills, both written and verbal, with an ability to translate technical concepts for a general audience
• Curiosity to learn new processes and tools

WORKING CONDITIONS

The Reservation Coordinator will work traditional business hours in a restaurant environment