Senior Barista - FT

As a Senior Barista, your exemplary coffee knowledge, passion and expertise in the Cafe ensures that customers receive a first-class experience. You support other baristas through mentorship and guidance, helping to train them on the cafe offerings, and modeling what it looks like to deliver an exceptional customer experience. You support the cluster structure and work collaboratively for the betterment of all stores in the cluster.

What You Do

Work on the cafe floor which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines) and sales floor when needed.
Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order creating approach.
Help teach baristas the best way to recommend products and handcrafted beverages, ensuring they are confident in the conversations they are having with customers.
Ensure that the Cafe is welcoming to all customers by having a stocked bake case, merchandise displayed neatly and a smile for all customer interactions from both you and the other baristas.
Take pride in the Cafe and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience.
Engage customers in the store through sampling of cafe products.
Execute and model all operational standards correctly, in a timely manner, and in accordance with cafe standards, safety and health codes.
Protect company assets by adhering to all processes and support the control of waste and shrinkage.

Knowledge & Experience

Understand and execute cafe offerings and operational procedures.
Help to teach new employees about the Cafe.
Act as a role model for others by being positive and helping to drive company initiatives.
Communicate effectively and respectfully.
Listen to customers and identify their needs to their satisfaction.
Shift gears quickly, prioritize and multitask.
Work with consistent urgency and efficiency.
Demonstrate exemplary barista-level skills.

Expected Behaviors

Treat customers as the first priority by engaging in genuine conversations with the goal of helping them find the perfect item.
Show passion for the cafe offerings we sell and the willingness to experiment with new creations.
Desire to grow in your ability to pair foods and beverages.
Is patient, a good listener and makes others feel heard and respected.
Take pride in the Cafe by always ensuring a clean and tidy environment.
Put people at ease by taking the time to listen and build rapport.
Is friendly and comfortable interacting with people.
Work collaboratively and respectfully with others.
Seek and provide help and support when needed.
Accept coaching and feedback from others openly.
Accept responsibility and execute all assignments with care and accuracy.
Act as a mentor and role model for others.
Positive about company and its initiatives.
Respectful and kind to fellow employees and customers.