Department Secretary/Receptionist - Pre-Anesthesia Testing
- UNC Health Care
- Goldsboro, North Carolina
- Full Time
Department Secretary/Receptionist - Pre-Anesthesia Testing
Job Description
Description
Summary:
This individual is an extension of the ERSC staff in providing indirect care for patients and their families during his/her assigned shift. The receptionist also greets patients and families and initiates the paper flow to record all procedures. The receptionist sets the tone and pace for the department and it's daily operation. Communicates with the nursing staff, visitors/families regarding patient information and carrying out assigned receptionist and secretarial duties.
Responsibilities:
1. Promotes effective communication between patients, staff, physicians, physician's office personnel and visitors.
2. Ensures/verifies required demographic, clinical and insurance information is obtained and accurately entered into the computer. Ensures accurate order entry and documentation.
3. Ensures adequate office supplies are available.
4. Provides prompt, courteous service to all patients arriving for registration and maintain compliance with hospital and departmental procedural standards.
5. Schedules all pre-op interviews on surgical, cardiac cath and arteriogram patients. Assembles paperwork and schedules ESWL and TUMT procedures.
6. Places identification bracelet on patient and removes when labs are completed, making sure all correct labs were drawn, CXR or EKG done, and red arm bracelet put on by lab if required and within time frame for Type & Screen or Type & Crossmatch.
7. Orders lab work for same-day patients upon arrival; receives urine specimen from surgery patients and orders appropriate test, completes label and printed order and sees that it gets to lab in timely manner.
8. Operates office machinery, e.g., copier, Fax, labeler/addressograph, etc.
9. Changes dates on rescheduled surgeries in computer and then communicates messages to date change, cancellation, reschedule, etc.
10. Keeps nurses informed of patients special needs, e.g. wheelchair, walker, hard of hearing, etc.
11. Files routing sheets, H&P, orders, etc., from physicians' offices.
12. Supports and promotes the WMH guest relations policy.
13. Provides ongoing compliance with Worker's Compensation policy.
14. Performs other departmental duties as assigned.
WAYNE
Other information:
Education
High school graduate or equivalent
Associate degree in Medical Secretarial Science of related field preferred
Licensure/Certification
None
Experience
At least one year medical office/medical fields experience
Knowledge, Skills and Abilities
Ability to provide excellent patient and customer service to all patients and their visitors as well as to internal and external teammates.
Effective interpersonal skills to collaborate with teammates and relate to patients with varying degrees of illness.
Attention to detail. Ability to set priorities and organize many functions at the same time for an entire unit.
Flexibility and calmness required in order to perform a variety of functions in a setting which may be stressful or change unexpectedly due to a patient's condition.
Ability to follow oral and written instructions.
Ability to speak, read, write, and communicate effectively.
Able to learn new software rapidly. Knowledge of Epic or EMR is helpful.
Familiarity with basic medical terminology.
Valid NC Driver's License: No
If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.
NUR-755
01.7041.NUR-755.NON-CLIN
Job Details
Legal Employer: Wayne Health
Entity: Wayne UNC Health Care
Organization Unit: Pre-Anesthesia Testing
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: WAYNE MED
Exempt From Overtime: Exempt: No
Job Description
Description
Summary:
This individual is an extension of the ERSC staff in providing indirect care for patients and their families during his/her assigned shift. The receptionist also greets patients and families and initiates the paper flow to record all procedures. The receptionist sets the tone and pace for the department and it's daily operation. Communicates with the nursing staff, visitors/families regarding patient information and carrying out assigned receptionist and secretarial duties.
Responsibilities:
1. Promotes effective communication between patients, staff, physicians, physician's office personnel and visitors.
2. Ensures/verifies required demographic, clinical and insurance information is obtained and accurately entered into the computer. Ensures accurate order entry and documentation.
3. Ensures adequate office supplies are available.
4. Provides prompt, courteous service to all patients arriving for registration and maintain compliance with hospital and departmental procedural standards.
5. Schedules all pre-op interviews on surgical, cardiac cath and arteriogram patients. Assembles paperwork and schedules ESWL and TUMT procedures.
6. Places identification bracelet on patient and removes when labs are completed, making sure all correct labs were drawn, CXR or EKG done, and red arm bracelet put on by lab if required and within time frame for Type & Screen or Type & Crossmatch.
7. Orders lab work for same-day patients upon arrival; receives urine specimen from surgery patients and orders appropriate test, completes label and printed order and sees that it gets to lab in timely manner.
8. Operates office machinery, e.g., copier, Fax, labeler/addressograph, etc.
9. Changes dates on rescheduled surgeries in computer and then communicates messages to date change, cancellation, reschedule, etc.
10. Keeps nurses informed of patients special needs, e.g. wheelchair, walker, hard of hearing, etc.
11. Files routing sheets, H&P, orders, etc., from physicians' offices.
12. Supports and promotes the WMH guest relations policy.
13. Provides ongoing compliance with Worker's Compensation policy.
14. Performs other departmental duties as assigned.
WAYNE
Other information:
Education
High school graduate or equivalent
Associate degree in Medical Secretarial Science of related field preferred
Licensure/Certification
None
Experience
At least one year medical office/medical fields experience
Knowledge, Skills and Abilities
Ability to provide excellent patient and customer service to all patients and their visitors as well as to internal and external teammates.
Effective interpersonal skills to collaborate with teammates and relate to patients with varying degrees of illness.
Attention to detail. Ability to set priorities and organize many functions at the same time for an entire unit.
Flexibility and calmness required in order to perform a variety of functions in a setting which may be stressful or change unexpectedly due to a patient's condition.
Ability to follow oral and written instructions.
Ability to speak, read, write, and communicate effectively.
Able to learn new software rapidly. Knowledge of Epic or EMR is helpful.
Familiarity with basic medical terminology.
Valid NC Driver's License: No
If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.
NUR-755
01.7041.NUR-755.NON-CLIN
Job Details
Legal Employer: Wayne Health
Entity: Wayne UNC Health Care
Organization Unit: Pre-Anesthesia Testing
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: WAYNE MED
Exempt From Overtime: Exempt: No
Job ID: 481246039
Originally Posted on: 6/14/2025
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