Banking Customer Service Associate

Banking Customer Service Associate

Contract: Phoenix, Arizona, US

Salary Range: 28.00 - 30.00 | Per Hour

Job Code: 362850

End Date: 2025-07-11

Days Left: 28 days, 5 hours left

Job Details:

Title: Banking Customer Service Associate

Location: Phoenix, AZ

Duration: 06 months of contract | Onsite

Pay: $28/Hr. to $30/Hr.

Job Description:

Requires a research driven person

Ability to navigate multiple systems, multitasker

Many different systems to learn

80% calls, 20% chat (proprietary system)

On the phones, answer 25- 30 calls/daily - phone all day.

Talk to commercial/business clients about anything

They are not singular focused, they are asked about any Treasury products

85% of calls we can solve on the phone in 10 min or less

15% of calls handed off/escalated

Toggle between multiple systems

Focus - Client delight

FYI - JD power certified 14 years in a row - certain expectations of client communication

Hitting all the marks from a risk/audit perspective

Over time this becomes second nature

Job Requirement

Banking Customer Service

Reach Out to a Recruiter

Recruiter

Email

Phone

Vinay Chaudhari

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