Lead Concierge/Business Office - TEMPORARY TO START

Lead Concierge/Business Office - TEMPORARY TO START Cogir of Folsom - 2.6 Folsom, CA Job Details Full-time $25 - $30 an hour 9 hours ago Benefits Paid holidays Health insurance Dental insurance Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications CRM software Mid-level Microsoft Office 3 years High school diploma or GED Accounting Human resources Office management Associate's degree Communication skills Full Job Description Description: THE COMPANY Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members. At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career! WHAT WE OFFER Competitive wages, training, and growth opportunities. Early access to paycheck (Pay on Demand). Health, Dental, Vision, and Life Insurance. Paid Vacation, Holidays, and Sick Leave. 401K with company match. Free meals at work. Employee Assistance Program. Generous Employee Referral Program and more. POSITION SUMMARY Under limited supervision, the Lead Receptionist/Concierge duties include providing administrative support throughout the organization. The concierge will welcome guests and greet visitors to the community. The receptionist will also coordinate front-desk activities, including distributing correspondence, redirecting phone calls, and dealing with emergencies in a timely and effective manner, while streamlining office operations. The lead receptionist/concierge is responsible for the direct management of the business office at the community, and may coordinate and oversee all new hire human resources functions, payroll, billing, and operational processes within the department when a Business Office Manager position is not available in the community. KEY RESPONSIBILITIES Serve as a community ambassador to all visitors, Greet visitors at the community's front reception desk professionally and pleasantly, as this position is the first impression of the community. Ensures that all guests sign the guest book, as well as locate the correct resident or party to escort visitors, and answers guest, resident, manager, and employee inquiries. Coordinate transportation as requested. Receive and redirect incoming calls, ensuring that questions are answered. Review vendor performance monthly. Oversee the organization of office procedures, including typing, filing, correspondence, and other operational duties. Evaluates office production, revises procedures, and creates new forms to improve workflows Full responsibility for all regulatory guidelines, forms, and documentation for residents and employees, and ensure that administrative operations are up to date and complete at all times. Secure and put together all new resident admission paperwork/file before move-in. Process Accounts Payable invoices while utilizing the community spend down tool to ensure financial compliance. Oversee the Accounts Receivable process for the community, including communication with residents/resident RP to ensure the account is in good standing. Answer general questions from potential residents and inquiring families, and provide informational brochures and packets as requested. Perform administrative and clerical support tasks for the community, including updating resident rosters and distributing mail. Maintain confidentiality and discretion when dealing with sensitive matters or information (Business, Resident, Employee, and Medical Records, etc. May assist Activity Director and/or others as necessary in promoting activities with residents in the lobby. May take prospective clients and/or families on tours of the community when marketing and administrative personnel are not available. Requirements: CANDIDATE QUALIFICATIONS Education: A High School Diploma is required. An associate's degree or higher is preferred. Experience, Competencies, and Skills: At least three (3) years of experience in business office management, finance, human resources, or accounting is required. Knowledge of various computer systems and CRM software, and proficiency in the Microsoft Office Suite. Working knowledge of federal and state employment laws is a plus. Working knowledge of general accounting, billing, collections, and expense management is a plus. Outstanding written and verbal communication skills and a passion for serving seniors. A high degree of accuracy in all assignments, the ability to manage time effectively, and the ability to work independently. Employing professional ethics and high integrity. Capacity to work evenings and/or weekends when needed (participate in the manager-on-duty rotation). Previous experience working in independent living (IL), assisted living (AL), memory care (MC), or senior living is preferred.