Door Greeter

The primary role of the Door Greeter is to create exceptional experiences for our guests by their first step into The Charleston Place.

Requirements

• Provides an exceptional guest experience through welcoming and greeting guests, vendors, and team members.

• Opens doors and assists guests entering and leaving the property while maintaining a professional and positive demeanor at all times.

• Collaborates with Valet, Front Desk, VIP, Bellman, Lobby Ambassador and Concierge to ensure transportation arrangements are seamless for all guests.

• Communicates parking procedures to guests/visitors.

• Maintains the flow of guests ensuring they support valet and/or the lobby ambassadors anytime needed.

• Arranges transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and records advance transportation request as needed.

• Provides guests with directions, recommendations, and information about Hotel as well as city attractions and general information.

• Delivers personalized service to all guests and may at times escort to their room and/or their next interaction.

• Completes regular customer service and safety training to maintain thorough knowledge and necessary certifications as required by the organization.

• Performs other duties as assigned to support the efficient operation of the department.

• Welcome each guest which walks through the door of the Charleston Place Hotel.

• Provide guests with information about the company, the nearby area, or local facilities.

• Assist guest with their belongings, such as bags or coats.

Qualifications

• High school diploma or equivalent required; some college preferred and/or equivalent experience.

• One (1) year customer service-related experience in a luxury hotel environment.

• Must be able to clearly speak, read, and write in the English language.

• Must present a neat, clean, and well-groomed appearance in accordance with the company's Style Guide policy.

• Must possess excellent customer service and communications skills.

The Charleston Place is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.

Join Charleston's most iconic hotel where our hospitality professionals are rooted in tradition and growing with purpose. We welcome all who arrive with open hands and open hearts.

Why Work at The Charleston Place

• Enjoy free meals in our colleague cafe

• Paid Time Off based on hours worked, up to 16 days in your first year

• 8 Paid Public Holidays

• Wellness Reimbursement

• Up to 4.5% Company Match - Retirement Savings Plan

• Medical, Dental, Vision Insurance

• Flexible Spending Account

• Health Savings Account

• Employee Discounts for Hotel Restaurants

• Uniform Provided

• Flexible Schedules

• Colleague Events

• Friends and Family Discounts for Hotel Stays

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BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.